Charge 3 display not working

[Gizmo_Bobo]

 Fitbit Charge 3 display not working, why? It was at 95 % charge

Moderator edit: subject for clarity

[EA-fit]

Was it ever determined if this was a hardware or a software issue.  Like the rest of the folks on this thread, my 2+ year old Charge 3 is coming up blank, yet everything else (pulse and vibration notifications) still work.

[Bikash11]

It looks like a hardware issue as the display first showed some broken images before going totally blank

[Fiachna]

This is exactly what happened to me! The Fitbit was fine last night and this morning the screen is blank but it was still working normally with the alarms going off and sync working with the phone. Now that I started the TS steps by rebooting the device it seems to not want to sync anymore and the display still isn't working

[WilsonFitbit]

Hello everyone. Thank you for your participation in the community forums. 

I also appreciate the time you've taken to report this matter and thanks for following the suggested steps. At this time, I'd like to let you know that I'm not sure about what exactly could have caused this inconvenience, but take into consideration that some issues may occur due to normal wear. 

On a side note, for those who haven't contacted our Support Team, I'd recommend reaching out to them and please make sure to explain the inconveniences and mention the troubleshooting steps you've followed, this way they can assist you from there. Note that you can get in touch with them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

In addition, please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment. 

Lastly, this thread is now closed and if you have any other questions or inquiries, please post them in a new thread. 

See you around.