Charge 3 display problem after firmware update 28.20001.88.2

[skataben]

I just updated to firmware 28.20001.88.11.

Now my display is corrupted. There are hundreds of vertical white lines. So many the display looks light gray. Please help.

I have plugged it in and held the power button until it reboots with the smiley face.

Moderator Edit: Clarified subject

[skataben]

The title is wrong, and can't I seem to edit it. The firmware is 28.20001.88.11.

[briQue]

I've got the same issue and it happened after the update. Right now I have a blinking fitbit sign with a "001" message error on it. I reset it (the same way you did), but nothing.

[LPrice2309]

I have just updated to this firmware version & my screen is now ½ the brightness it was. It's impossible to read in normal daylight outside now. Looking online it seems this is a known problem with this firmware version. Very frustrating & doesn't seem to be a fix anywhere. 

[AlvaroFitbit]

@LPrice2309 Welcome to the Community. 

Sorry to hear that your Charge 3 screen isn't bright enough. I would like to suggest that you check the brightness settings on the tracker, also make sure it isn't in the Do not Disturb mode and/or Sleep mode by long pressing the button. Finally restart your tracker by doing the following:

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
4. Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
5. Disconnect your tracker from the charging cable.

Let me know how it goes.

[Phantomfit]

I have the same problem 

[KJD237]

My fitbit has the same firmware version (29.10001.88.11).

None of these steps above help.

Dim mode is off. 

Do not disturb is off. 

Sleep mode is off.

Screen wake is on.

My husband has a charge 3, also. The firmware on his device is 20001.88.11 and it work perfectly fine. 

The problem started directly in relation to the firmware update. 

[Daeust]

Hi I encountered the same issue and your method doesn't work. Is there any update on this please?

[AlvaroFitbit]

@Daeust Welcome to the Fitbit Community! It's great to have you here!

Thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.