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Charge 3 display very dim

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‎02-20-2021 13:29 - last edited on ‎02-21-2021 18:50 by

‎02-20-2021 13:29 - last edited on ‎02-21-2021 18:50 by

I have read through thread with no workable solutions. 

The Display is so dim I cannot see to reset brightness. I can’t see anything. I have reset the charger and reinstalled it. It is 100% charged. Can this be reset to factory defaults so I can at least see the screen

 

 

Moderator edit: subject for clarity 

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4 REPLIES 4

‎02-20-2021 18:24

‎02-20-2021 18:24

Why haven't fitbit replied to this problem?

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‎02-21-2021 18:49

In response to Happy2B

‎02-21-2021 18:49

Welcome to the Fitbit Community, @FarmGirlGeorgie. It's nice to see you again in our Community Forums, @Happy2B.

 

@FarmGirlGeorgie Thanks for the details shared in your post and for already trying to resolve the issue. I understand your concern. The best way to get help for this problem is to chat with our Support team online or give them a call. Click here to get connected. 

 

@Happy2B Thank you for joining the thread. I've shared your post with our Support team and they've mentioned that you already have a case with them, please continue working with them. I know they will be glad to help you out and provide you a solution.

 

Have a nice day.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-21-2021 19:18

‎02-21-2021 19:18

this impacts me too.  First the screen would go blank learned I had to reset.  Then out of nowhere after charging i got white streaks.  No response to my request on this site.  Now after charging again I have the same dim issue has mentioned above.  Very disappointed in the quality.  I hope Fitbit can resolve the situation as soon as possible!

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‎02-22-2021 05:02

In response to joflonm

‎02-22-2021 05:02

Hello @joflonm, welcome to the community forums! Thank you for your feedback and for the troubleshooting steps you've followed prior to posting!

 

I'm very sorry for the inconvenience. I recommend checking this thread to get help with Charge 3 screen issues. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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