Charge 3 display won't turn on

[MFH7575]

Hi my new charge 3 is blank and when I charge it and try to restart it using the side button it just vibrates with a blank screen.

Moderator edit: updated subject for clarity

[Sarahkemkat]

Same thing happened to me.  It vibrated and the screen went blank.

I change the clock setting via the app and everything came back as it should be.

[BrunoRodrigues]

Same problem here. It was working fine but now synch withou any display. Too bad for a 15 day purchase

[SHARONG17]

I called the fitbit company and they helped me reboost it

[BitAnime]

Again, please simply change your watch face.

[SHARONG17]

Sent from Yahoo Mail on Android

[Jannit]

This did the trick on mine too, thanks

[sandy731]

Here's an update on mine: none of the tips worked for me, including changing the clockface. Fitbit is sending me a new Charge 3 since it's under warranty, but I'm concerned this will only happen again. It's obviously a known problem when you see how many folks are having this issue. Let's see if the new one lasts longer than 3 months.

[bianco]

Same problem here. It happened quite suddenly this morning after a week of use. No apparent reason. I am trying to change the clock face, will see if it works. It seems some kind of funny bug. Let me know if I can be of any help to the developers

[Haggis23]

Thank you for the information.

[AlejandraFitbit]

Hello guys, I hope you are doing fine.

I am glad to see here that for some of you this issue has been resolved, thanks for the efforts in trying to fix this.

For the ones that keep having problems turning on your Charge 3, I recommend the restart process and follow the instructions in the help article Why isn't my battery charging? to check if the issue is directly with the battery.

I hope this helps, catch you later. 

[TexasPV]

How do you restart it? 

[Haggis23]

Put the Charge 3 in the charging cradle and plug it in. Keep the button on the side of the tracker pressed for about 10 seconds or until you see the 'smiley face' appear.
Good luck!

[BooCrewser]

Thank you so much for this post! Worked up to a blank screen...tried your idea & it worked! 🙏 

[AlejandraFitbit]

It's great to see you here @TexasPV, @BooCrewser welcome to the Community and @Haggis23 thanks for the input.

@BooCrewser, I am glad to hear that the restart process worked and that your tracker is now working properly. If there is anything else we can help you with, do not hesitate to post it.

Now @TexasPV, our friend here provided the restart process and you can also check it in my previous post.

Let me know the outcome. 

[Kl66roberts]

Had mine for 2 months, had the green light on, black screen, vibrate when the button was pushed. Reset it by putting it on the charger. Now I have no green light, no vibration and got hot on charger. 

[MysteryGuest]

This worked for me too, thanks for the post!

[AlejandraFitbit]

Hey @MysteryGuest and @Kl66roberts, a warm welcome to the Community.

I appreciate all the efforts in trying to fix this issue. @MysteryGuest, it's great to know that the instructions provided worked and that your tracker is working properly. Let us know if you need anything else.

@Kl66roberts I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. 

[Haggis23]

I’d be pleased to hear your findings.

[Kl66roberts]

Hello!! So, I left it off my wrist for the day, after I had tried to charge it and it got hot. Put it back on the charger and it vibrated! Woohoo! I got a flat line across the screen. Went to the app to sync, got an update message. Updated and it has been working fine for 36 hours! No green lights. 

Sent from Yahoo Mail on Android

[Haggis23]

Thanks. I'll remember your technique.
I must add that I'm only a Fitbit wearer and not an 'expert'. My tracker
went wrong and I noted when searching for an answer that I wasn't the only
one. That is why I posted how I cured mine.