Charge 3 display won't turn on

[MFH7575]

Hi my new charge 3 is blank and when I charge it and try to restart it using the side button it just vibrates with a blank screen.

Moderator edit: updated subject for clarity

[RobCloot]

Press and hold the side virtual button for 10 seconds until you see the smile face. Let go of the button and press it again to see the display. 

[Avacw2007]

Thank u it works now

[ChrisReynolds]

Hey I had the exact same problem with my Fitbit I tried all the resets and charges and nothing worked, I went into the app synched my Fitbit and then went into  Clock Faces and changed the face my Fitbit lit up loaded the new face and is now working, hope this helps out

[RobCloot]

Put it on the charger. Press the virtual side button for 10 seconds until you see the smile face. Remove from charger. All should be well.

Sent from Rob's iPhone - WO4ROB

[Schaefer62610]

I am having the exact same issue as Knightmare is having.  I have tried restarting it and nothing happens, it doesn't vibrate when u plug it in or press the button.

[CatLadyTurner]

My screen on my charge will not light up. I tried charging it and resetting it. I can not get my screen to show up. 

[rhiannashaw]

i got the same problem too. highly considering getting a refund if you dont have a way to fix it. 

[lynn_arm]

Mine wouldn't connect to app as screen wouldn't display code. I returned to
Fitbit I. The Netherlands following a conversation with their CS team. It
hasn't been delivered yet.... They have said they will issue a new device
within 5 days of receiving faulty device.

[Pepper28]

Try changing your clock face in the app. It worked for me. Good luck!

[Quickman]

Hey guys, for some reason mine was blank today too after working fine for weeks. Go into the app and change the clock face, that fixed it for me! You can change it back after, I think it just needed to restart the display .

[Darbo]

Thank you this worked for me.

[Melsen18]

Thank you all for your feedback. Luckily changing the clock face indeed worked to get it up and running again 

[Anjelisa19]

I had the same problem but I fixed it by charging it fully and then going onto the Fitbit app and changing the clock face. I was able to see the clock download on my Fitbit and it turned on and works fully once again. 

[walkintall]

I received my Charge 3 for a Christmas gift, so it's less than 1 month old. It went black one morning, but I thought that the battery was just dead, even though my phone said it was at medium life. I charged it for about 8 hours, but the display still remained black. After reading these comments, I went to put it on the charger, and held the button for about 8 seconds, and the  smiley face appeared. My Charge 3 regained consciousness. So far, so good. I will update, if there is any change. I gave the same tracker to my daughters fiance', so I hope that he doesn't have the same problem. If this is a software problem, I hope that Fitbit can resolve it with an upcoming update. 

[Meli04]

Hello, 

My Fitbit has the same issue when I woke up this morning. I have it on the charger now hope it it will turn on, but I had a full battery yesterday. 

[MarreFitbit]

Hello guys, it's nice to see you all around here @debbiesop, @SunsetRunner, @ppockets, @jimbo858, @Pandora81, @smgrabosch, @ColtBurkhardt, @lynn_arm, @Exfarmer67, @vkmartin, @rsbhat17, @Littlewing, @jasonwasho, @Moeri2110, @Fox13, @kwcooper, @DanielTrigoJr, @Ermintrude775, @charharr91, @undonewings1, @Melsen18, @Ejhers, @RobCloot, @Avacw2007, @ChrisReynolds, @Pepper28, @Quickman, @Darbo, @Anjelisa19, @walkintall!  I'm so happy to hear that for some of you the restart and changing the clock has solved this inconvenience with your Charge 3. Thanks a lot for your efforts and for sharing the outcome with us. Don't hesitate to let us if there's anything else we can assist you with. Have a nice day! 

Hi there @Schaefer62610 and @Walesliz! I have seen that you got in touch with our Customer Support Team. Great to hear you were offered a replacement!  

Hey @SunsetRunner! Thanks for taking the time to troubleshoot this inconvenience with your Charge 3. I've seen that you also contacted our Customer Support Team after posting here. If your issue haven't been fixed by the instructions provided, please reply back to your support case as you were given your case number. They will be more than glad to further assist you. 

Hi there @CatLadyTurner, @rhiannashaw, @Meli04, @AndyStarr1997, @StijnDepauw, ! Thanks for restarting your Charge 3 in order to sort this out, nice way to go! However, I was wondering if you have tried changing the clock face to see that does the trick as some of the users here have been reported successfully? 

Hey there @SHARONG17, it's nice to see you here! To view and manage your subscriptions:

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[JohnArchitect]

This worked for me.  The first time a line went across the screen.  Second time a happy face.  All good now.

[Fox13]

Waiting for an email from fitbit tech support and they said it should come tomorrow☺

[Ringu]

Thank you so much! This solved it for me.

I had tried holding down the side button to reset it and it didn't work.

But then I put I on the charger and held the side button for 10 seconds while it was in the charger and I got the smiley face and it restarted and is working now.

[Fox13]

Change the clock face