Charge 3 display won't turn on

[MFH7575]

Hi my new charge 3 is blank and when I charge it and try to restart it using the side button it just vibrates with a blank screen.

Moderator edit: updated subject for clarity

[Meli04]

The restart won’t work. When I try to do it it only gives a solid line, no smiley face.

Because of this I can’t change my clock face yet in the app because it says my device isn’t connected. 😞

[Fox13]

Contact customer support and they will help you because i had the same problem

[Sher-l]

I had this same error.  The fitbit went dark even though it had 50% plus battery.  I charged it overnight, tried to reset and the screen would not come on, but I could tell it was working as the step alarms would go off.  Resetting the clock by choosing a new display worked for me.

[Schaefer62610]

Yeah, I contacted them and they are replacing it.

[Meli04]

Is it a specific clock face that triggers this to happen?

[1FM]

Same thing happened to my fitbit Charge 3. I  just went into my phone and changed the charge 3 clockface..... that seemed to restart my screem back to norm..... 

[MarreFitbit]

Music to my ears @JohnArchitect, @Ringu, @Sher-l, and @1FM! Glad to hear that your Charge 3 trackers are working fine now.

Awesome @Fox13! So excited to hear that your new Charge 3 is arriving tomorrow, hope you keep enjoying it!

Yay @Schaefer62610! I'm happy to hear that our Customer Support helped you out! 

Hi @Meli04! Thanks for the details shared, also thanks for following the tips and recommendations provided. I've sent you a PM. 

Ping me out if you need further help guys! 

[TrishL]

Just saw the post above about the clock face, tried it, fixed.  Thanks!

[Fox13]

Change clock face that will help

[walkintall]

This seems to be a very common issue. While plugged into the charger, press the indentation for about 8 secs, until you see a line starting to form, the a smiley. If that doesn't work, I understand that changing the clock face will restart the display. You can then change it back. Hope either of these help you.

[Meli04]

I appreciate your help. After doing some troubleshooting with Fibit, they are sending me a replacement tracker.

[Averagebeginer]

Hi, 

I recieved my charge 3 as a gift! So excited! I've had it almost a month now, and the screen has gone dark. Power cycling hasnt worked, its fully charged, and still seems to be tracking. There's no damage, so what can possibly be wrong?

[1FM]

Change clock face from  your phone..... that should work.  

[ppockets]

Change the clock face in the app on your phone and that should reboot the screen again ok good luck !!

Get Outlook for iOS

[Meli04]

It doesn’t work for everyone. My Fitbit didn’t allow me to change the clock face when the screen went out because it couldn’t connect to the Fitbit.

[NJ3A]

Changing the clock face fixed mine...I changed it to another face...everything came back, then changed face back to my first choice...All OK now.

[GaelicGirl7921]

I had the same problem as you. My screen was black no matter what I tried. After resetting, it still didn't work, so I went on with my day and came back a few minutes later. I tried it then, and the little smiley face icon popped up. I hope you find this helpful.

[SunsetRunner]

Hi there I had the same problem I changed the clock face and all is well. Hope this helps

Sent from my iPhone

[Coppergirl_1]

I had the same issue, took my Fitbit back to Best Buy, was told it was defective and past their return date, have not had it for a month. I followed your advice and it worked. Thank You!

[SunsetRunner]

So glad it worked

Sent from my iPhone