Charge 3 display won't turn on

[MFH7575]

Hi my new charge 3 is blank and when I charge it and try to restart it using the side button it just vibrates with a blank screen.

Moderator edit: updated subject for clarity

[SunsetRunner]

I just had this problem so I sycned my charge 3 to my phone and I went to clock faces with the app and I chose another clock face, it loaded and now it’s back to normal

[Averagebeginer]

Thanks! It worked!

Sent from my Sprint Samsung Galaxy S9.

[sfair5]

Great, it worked!  thanks!

[Ansbach]

I had to do the same thing but it worked

[SunsetRunner]

So glad it’s working. 

[MarreFitbit]

Hey there @TrishL, @Averagebeginer, @NJ3A, @SunsetRunner, @Coppergirl_1, @SunsetRunner, @sfair5, @Ansbach! I'm so glad to hear that the tips and recommendations have worked for you all. Thanks for sharing the outcome with us. 

Thanks for all your help guys @Fox13, @walkintall, @1FM, @ppockets, @GaelicGirl7921

Great to hear you're receiving a new tracker @Meli04! 

If there's any questions present, let me know!  

[fitmahmud]

Same problem with my charge3 ☹️

[davidbauguess]

As of today, my Fitbit Charge 3 is another on with this problem. Fully charged and synced, and I only feel vibration when I press the button.

[NJ3A]

Change the clock face

Sent from my iPhone

[SunsetRunner]

Try changing the clock face it worked for me

Sent from my iPhone

[davidbauguess]

And it worked for me! Thank you.

[i2avi]

Managed to solve it on mine by putting the fitbit on charge before trying to restart it. While it's charging, hold down the side button until you get it to restart (loading bar and smiley face). Before doing that it was black screen, vibrating side button and not showing that it had charged on the app. Now it works fine. 

[debbiesop]

You’re lucky, that didn’t work for me. I’m thrilled I found a solution on here.

Moderator edit: removed personal information

[dare6559]

My display will not come on, on my new Firbit Charge 3. I got it for Christmas as a gift and I have no receipt to return it. I've charged it overnight.  It vibrates when I touch the side but no display and no tracking or sync on my phone either.  Not happy.  I had my Charge 2 for several years and no issues ever with it.

[SunsetRunner]

Try changing your clock face it worked for me.

Sent from my iPhone

[dare6559]

That worked for me too. Thank you😊

[SunsetRunner]

😁

Sent from my iPhone

[5cramblez]

Ok, potentially good news for all the folks with a dead Fitbit that won’t reset and won’t connect to the app to change the clock face. Ours would vibrate when the side button was touched but nothing else. I let it go completely flat till it no longer vibrates, then put it in the charger and a smiley face appeared, I have now connected with the app and it is applying a firmware update, it might just work give it a try...

[Johnula]

Just happened to me today: Blank screen, fully charged, vibrates when button presses.

Changing the clock face worked! 

[ppockets]

Great it’s good of you to share this with other users !!

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