Charge 3 display won't turn on

[MFH7575]

Hi my new charge 3 is blank and when I charge it and try to restart it using the side button it just vibrates with a blank screen.

Moderator edit: updated subject for clarity

[Summerset1022]

I'm with everyone else. My fitbit has a blank screen and only vibrates. What gives? Ive had it less then a month. What gives???

[Brett_fb]

I've also experienced this issue (My Charge H3 would vibrate if I tapped the capacitive button as if it were working, but the display would never illuminate. The FitBit app also asserted it was properly syncing.)

To fix it, I simply opened the Fitbit app and selected a different watch face. Retro Double Stat was the face it was on first. I like Retro Double Stat so once I switched back to it, it still seems to be working fine.

[MarreFitbit]

Welcome on board @Summerset1022! If your Charge 3 only vibrates, Itry changing the clock face to a different one to bring the display back. The steps can be found at How do I change the clock face on my Fitbit device? 

Let me know if the steps work, I'll be around! 

[atrimpe]

You should try changing your clock face. I know this is weird, but it seems to get stuck and this will un-freeze the screen.

[MarreFitbit]

Hello there @atrimpe! Thanks for letting us know that changing the clock face did solve the issue with your Charge 3 screen. 

Please don't hesitate to let us know if you need further assistance. 

[Clickenfool]

My charge 3 fit bit has a blank screen?  What should I do?

[SunsetRunner]

Try changing your clock face. Worked for me

Sent from my iPhone

[Clickenfool]

Thank you. We got it working by holding the button in on the side..

[atrimpe]

Try restarting (plug it into the charger and hold the button down for 10
seconds)

Or try to change the watch face.

Both of those have helped me

[jolouw]

Fixed

[MarreFitbit]

Welcome to the Community Forums @Clickenfool! We're glad to hear your Charge 3 started working again by restarting it. 

Hey @jolouw! Thanks for letting us know that your Charge 3 is already fixed. 

Thanks for your help guys @SunsetRunner and @atrimpe! 

Let us know if there's anything else we may do to assist. 

[tbonelobe]

thank you for this tip. It did the job. Man that was very annoying and it looks like thousands of other users have the same problem. going back to factory setting did the trick. God Bless You. TW

[val1909]

Hi Thanks for the tips. I tried both of these but neither worked and Fitbit have now sent me a replacement.

Sent from Yahoo Mail on Android

[Jdrs89]

Hey guys just thought I might help by adding I have had the same issue with my charge 3 tried resetting but still blank face so I went into the app and I could get mine to sync but still face was blank so I tried changing the clock face just to try something and it worked so maybe that will help some of you with the same issue.

[Jnsulte]

Can you give me a way to fix this problem?

My email address is:

Moderator edit: removed personal information

[MarreFitbit]

Welcome on board @tbonelobe and @Jdrs89! We're glad to hear that changing the clock face on your Charge 3 devices worked. 

Hello there @val1909! We're glad to hear our Support Team is sending you a replacement. Hope you enjoy your new device. 

Welcome to the Community Forums @Jnsulte! Have you tried restarting your Charge 3? If the restart hasn't worked, I'd recommend changing the clock face to a different one. 

Give this a shot and let us know the outcome. 

[RPSFit]

I have had my Charge 3 for 4 months and have had no problems until yesterday when my display disappeared and would not come back.  I read through the forum and tried the easy thing first by changing my clock face and it worked.  My display is back.

[Sach99]

I was wearing my charge 3 yesterday, i looked what time it was and the screen was black.. i looked at the app thinking there was no battery in it but it was on 97%, i charged it anyways for 30mins, left it overnight and its still blank but jt does viberate when i have a message on my phone just no screen! I only had it 2 weeks ago! 

[MarreFitbit]

Welcome on board @RPSFit! Thanks for letting us know that changing the clock face brought back the display on your Charge 3. 😉

It's nice to see a new member around, welcome @Sach99! Thanks for the details provided about your Charge 3's behavior. Also, thanks for making sure your device is fully charged.

I'd recommend to restart your Charge 3. In case the restart does not work, try changing the clock face to a different one. 

Give this a go and let me know the outcome. 

[ldwiles]

I’m having the same issue. Fitbit Charge 3 screen is black.