Charge 3 display won't turn on

[MFH7575]

Hi my new charge 3 is blank and when I charge it and try to restart it using the side button it just vibrates with a blank screen.

Moderator edit: updated subject for clarity

[DebRey]

Not for me, not cleaning the contacts.

Deb Reynolds
423-723-7017

[TinaBombina]

This helped me solve my problem today. Many thanks!

[SunsetRunner]

Your welcome 🙂

Sent from my iPhone

[mjcasey52]

I had the same issues with a blank screen and tried all the fixes and nothing worked.

My charge 3 is only two weeks old. It appears the charge 3 has a screen sleep mode. I pressed  

the button on the left and there was a screen sleep mode or something, I changed it and it has been

working great ever since. Sorry now that I am working I cannot locate the screen that I changed to  

identify how to get to it.

I found it, it is called the Screen Wake option here are the instructions.

This save battery when it is turned off like mine was, I do not

know how I turned it off, but it is on and working now.

On your tracker, press and hold the button until the Quick Settings menu appears.
Find the Screen Wake option and tap it to turn it off or on.
Sync your tracker to save the changes.

Moderator edit: content

[DebRey]

I tried holding the button the tracker many times wanting something to turn on. It never happened. Fitbit replaced it.

Deb Reynolds
423-723-7017

[mjcasey52]

Deb,
  my charge would not display when I looked at it. It would display
info if I pushed the button on the left.
I tried all the fixes and nothing would resolve the issue. I finally
held the button as a last resort and
the screen wake display came up. I made the change and it is working
fine. I never turned off the screen,
not sure why it changed to off.

Glad to hear you got a replacement, I had a fitbit one since 2012. I
like the features of the charge 3.

Have a Great Day
Mke

[BrittanyLee2012]

Thanks! I waited a day for it to sort itself out but I finally googled what was going on, found this, now it works again- thanks so much!!!

[kuuipo19]

My Charge 3 is about a month old. Yesterday it stopped holding a charge. full charge to dead only lasted an hour. I tried to reset it multiple times with no luck, today the charge last about an 30 min. then the screen stopped working. tried to reset again but i can't tell if it did. I tried to change the clock face with no such luck either. full charge only last 10 min if that now. any suggestions??

[AlejandraFitbit]

Hello all, I hope you are doing fine.

I am sorry for the delay in respond and appreciate all the efforts in trying to fix this display issue. @SunsetRunner and @mjcasey52, thanks for the help.

@kuuipo19, since the instructions you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@striper77, @BrittanyLee2012 and @TinaBombina, it's great to know that the instructions provided worked. If there is anything else we can help you with, do not hesitate to post it.

@Abbeygirlhooks, @April-P, @Kbed and @Nikkinik, upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

@DebRey and @Jnsulte, those are great news. I am glad to hear that you will be receiving replacements units. At the moment of receiving them, you can follow the instructions provided in the help article: How do I set up my Fitbit device? to set them up.

I will see you around. 

[Richard82]

Hi Alejandra - I had the same problem with my screen.  Tried the long restart as you suggested.  Got the smiley face at the end, but the device then went back to a blank screen as before.  Any ideas?  Thanks!

[AlejandraFitbit]

A warm welcome to the Community @Richard82.

Thanks for troubleshooting this screen problem. Besides the long restart, I also recommend changing your clock face. If you haven't tried this, follow the instructions in the help article: How do I change the clock face on my Fitbit device? to try this tip.

Keep me posted. 

[Jaes2k]

I have tried the restart, long restart, changing the clock face, letting the battery die completely,  and all of the aforementioned again.

Nothing works. 

[DebRey]

Do the cleaning of the contacts first then if this doesn’t work call customer service. They replaced mine.

Deb Reynolds

Moderator edit: removed personal information

[mjcasey52]

Does it display if you press the button on the left?

[SunsetRunner]

Try changing your clock face it worked for me

Sent from my iPhone

[Jaes2k]

No, display is not functioning at all.


Sent from my Sprint Samsung Galaxy S8.

[Mei83]

I had the same issues. Low battery so plugged in to charge over night. Woke up to a black screen that won’t activate. Have reset the device and have the smiley face. However it’s now stuck on the smiley face.

my phone app cant connect with the device either so can’t try changing the clock face.

any suggestions?

[lagilbert]

Reboot didn’t work and I tried it several times.  Neither did the change clock face idea.

[Karinabraxton]

Hi, my Charge 3 screen went blank last night, it seems to still be tracking steps when wearing it. I have tried all the troubleshooting, restart, update, delete and reinstall the app, restart the phone, change the clock face. Nothing seems to be working

[mjcasey52]

Try this,

it is called the*Screen Wake*option here are the instructions.

This saves battery when it is turned off like mine was, I do not

know how I turned it off, but it is on and working now.

On your tracker, press and hold the button until the Quick Settings menu
appears.
Find the Screen Wake option and tap it to turn it off or on.
Sync your tracker to save the changes.