Charge 3 display won't turn on

[MFH7575]

Hi my new charge 3 is blank and when I charge it and try to restart it using the side button it just vibrates with a blank screen.

Moderator edit: updated subject for clarity

[TWong2019]

i had problems with my first Charge 3. Amazon sent me new replacement. then had display issue again, tried the suggested placing Charge 3 and charge then holding reset button for 15-30 seconds. That worked. Try this 👍

Sent from my iPhone

[Baltimoresuzzie]

Unfortunately the screen still doesn’t come on

[MarreFitbit]

Hello @Karinabraxton, @TheNapkinMonkey, @KikiChar, @Iacea, @jody_b, and @Jackstracks! I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. Please keep an eye on your inbox for updates on your case. 

Welcome on board @Mei83, @lagilbert, @Jaes2k, and @Baltimoresuzzie! Thanks so much for already troubleshooting the issue with your Charge 3. 

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Hey there @TWong2019, @DebRey, @Jills3 , and @k171, ! We're glad to hear you received a replacement. 

Hi @mjcasey52! Thanks so much for helping out. 

Let me know if there's anything else I may do to assist you with. 

[Mei83]

I ended up exchanging my charge 3 for a new one at the store as there was
no fixes that worked. There were 4 other people in line at the store doing
the same thing.

Moderator edit: removed personal information

[MarreFitbit]

Hello @Mei83! I totally understand how you feel. I'm sorry to hear you go. 

We thank you for the thorough feedback for the Fitbit environment, customer service and devices. This has not gone unnoticed and be sure that I will pass this along.

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

Please don't hesitate to let us know if there's anything else we may do to assist you with. 

[Lily_Szczembara]

Mine was at 90% and then all of a sudden it turned off. I tried putting it on the charger and it didn't do anything. What it actually did was make it vibrate every 4 seconds. Every couple of minutes it would show a smiley face.  I'm really sad that this isn't working because I love this Fitbit. I hope I can fix this somehow. 

[MarreFitbit]

Welcome to the Community Forums @Lily_Szczembara! Thanks for coming back and following the tips and recommendations provided in this thread.

Since the heart rate is still not working, I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Let me know if there's anything else I may do to assist you with. 

[Jills3]

Just a follow up to my earlier post (having success with “live chat”) my Charge 3 replacement arrived in the mail within 1 week! 

[Baltimoresuzzie]

Just want everyone to know that Fitbit is sending me a replacement because NONE of the fixes worked.

[BorisBonson]

Mine is also bricked - won't turn on or anything.. How long did it take you to get a response - did you call them? It seems to be they are not prepared to deal with this type of issue that is effecting so many people. Where is the official statement from Fitbit taking responsibility for destroying our Charge 3 devices with their software 'updates'?

[Stacy_ER]

My Charge 3 went blank, too.  I tried the plug in restart and it is still blank.  I can not get any display.  It will not connect to any device either.  When I tried to resync my phone could not even find the device via bluetooth.  Any one else find another solution?

[Stacy_ER]

How long did it take them to decide they were going to send you a replacement? What was the procedure you went through to get them to decide to replace your Charge 3?     So glad they are going to do the right thing for you.

[Pepper28]

Try changing the clock face from your fitbit app.

[Stacy_ER]

The fitbit app won't connect to the fitbit charge 3 so I can't change the clock face. Thanks for the suggestion anyway. Any other ideas? I appreciate all help.

[LCParker]

That worked for about 3 seconds & went black again .

Sooooo frustrated .... about to trash it ,,,,,😡😡

[rss34]

The thing worked fine Sunday. Then today, it decided to not perform as designed. I’ve tried everything that has been recommended to get the thing to reset. Get the smiley face and then nothing. Nada. If this is an issue caused by a firmware update, I’m debating even getting a new one.  Only bought it in March, and the thing has worked well. But if they want to brick the item with an update, why should I want to get a new one? It’s a headache I don’t really need to have.

[MarreFitbit]

Hello there @Jills3 and @Baltimoresuzzie! Thanks for letting us know that our Support Team has replaced your Charge 3 devices. 

Hi @BorisBonson! I totally understand how you feel. I've seen that you got in touch with our Support Team on 06/11 but you haven't replied to their response yet. Please try what you were recommended and let our team know about the outcome. They will be more than glad to continue assisting you. 

Welcome to the Community Forums @Stacy_ER and @LCParker! Thanks for following the tips and recommendations provided here to solve the issue with your Charge 3. 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this.

Welcome here @rss34! I am sorry to hear that you are going through this situation. I appreciate your feedback for the Fitbit Charge 3.

I've created a case to get you in contact with our Support Team about this. They will be able to work with you and review your options. Please keep a lookout in your inbox to the email address associated with this Fitbit account. Someone will be in contact with you soon!

Hey @Pepper28, thanks so much for helping out!

Let me know if there's anything else I may do to assist you with.

[LCParker]

I have been helped ! Helen in CS was awesome ! My Fitbit was beyond help... unfortunately. But, the great news.. it was under warranty and I'm getting a replacement !

Lynn Parker

[Tebb]

Same thing happened to me recently device has power, (battery in the green when looking at the app), is syncing with my phone, is vibrating / green lights on the back etc - but the screen just refuses to display anything.

The only thing that worked for me, (device reset didn't), was to open the FitBit app on my phone, select the device, select clock faces, pick any different clock face, and set it to change. This 'forced' the screen to come back on.

Fortunately it was still able to sync to my phone.

Moderator edit: format

[SavetaG]

my Fitbit charge 3 won't turn on. I put it to charge and it never came back on and there is a line on the screen. 

I tried putting it on the charger and holding for 15 seconds and nothing appeared just the line.