Charge 3 display won't turn on

[MFH7575]

Hi my new charge 3 is blank and when I charge it and try to restart it using the side button it just vibrates with a blank screen.

Moderator edit: updated subject for clarity

[litlbit57]

I went to the fitbit help site and here is the link:

https://help.fitbit.com/

There's an option "Lets Talk". I had a web chat and found out that my fitbit3 is out of warranty so they sent me offers to replace it that were heavily discounted. If yours is still under warranty they will replace it so I would contact them and good luck.

[Missdbus]

Thank you. I'll give that a go. 

[SunsetRunner]

So sorry to hear all the trouble your having get in touch with Fitbit and see if they will replace it for you.

Sent from my iPhone

[litlbit57]

Hi Evgeniy,

I'm no expert, just a fitbit owner myself. I was told to:


1. Go into the fitbit app and change the clock face to an analog clock face. In my app, I have two options for analog.
2. Then put the fitbit in the charger and do a hard reboot which is holding your fingernail in the indent for 15 seconds.
3. I also let the fitbit fully charge before I did the first two steps.

Nothing helped so I contacted this link:

https://help.fitbit.com/

And down the page there's an option "Let's Talk" so I clicked on that and had a web chat with one of the rep's. My fitbit is too old so it's out of warranty. If it was still covered they would have sent a replacement. Instead they sent an email to me with a number of models of fitbit that were discounted and I checked the prices and it is a good offer.

I would go through the steps and if they don't work, contact them and I wish you the very best of luck!

[TWong2019]

That’s what I did to fix issues. Worked for me👍

Sent from my iPhone

[litlbit57]

I'm no expert, just a fitbit owner myself. I was told to:


1. Go into the fitbit app and change the clock face to an analog clock face. In my app, I have two options for analog.
2. Then put the fitbit in the charger and do a hard reboot which is holding your fingernail in the indent for 15 seconds.
3. I also let the fitbit fully charge before I did the first two steps.

Nothing helped so I contacted this link:

https://help.fitbit.com/

Down the page there's a section that says "Let's talk" and if you click there you have the option of contacting fitbit. I had a web chat and found out that my fitbit was too old and out of warranty so they sent an email with options to purchase some models at a good discount. Other people who have fitbits that are still under warranty have had theirs replaced for free. I would contact them and find out where you stand. Good luck.

[littlet0t0r0]

I was just gifted a new Charge 3. I can't set it up because the screen has not worked at all and when I search for the device using the Fitbit app, it cannot be found. I made sure to charge the device overnight. When I have the device plugged in and charging and I press and hold the button, it vibrates, but holding it for 15+ seconds, releasing the button, unplugging from the charger and then plugging back in yields no results.

[TravisB48]

I’m having the same issue..... I’ve tried restarting and nothing is working 

[Aquvila]

Hi,

the display of my Charge 3 won't turn on anymore. I've tried the charging tipp and pressing the button for 15 seconds. It vibrated a lot,but nothing happend, neither after removing and reapplying the charger.

I've also tried changing the clockface, still just a black screen.

Please help!

[litlbit57]

I'm no expert, just a fitbit owner myself. I was told to:


1. Go into the fitbit app and change the clock face to an analog clock face. In my app, I have two options for analog.
2. Then put the fitbit in the charger and do a hard reboot which is holding your fingernail in the indent for 15 seconds.
3. I also let the fitbit fully charge before I did the first two steps.

Nothing helped so I contacted this link:

https://help.fitbit.com/
Fitbit Help
Get help for your Fitbit device. Due to recent events affecting our operations, support options are limited and wait times are longer than usual.
help.fitbit.com


Down the page there's a section that says "Let's talk" and if you click there you have the option of contacting fitbit. I had a web chat and found out that my fitbit was too old and out of warranty so they sent an email with options to purchase some models at a good discount. Other people who have fitbits that are still under warranty have had theirs replaced for free. I would contact them and find out where you stand. Good luck

[Aquvila]

Thanks for your help...👍

Only got mine since December, thus I'm not so fond of it not working anymore...

But I'll try fully charging it and then using the restart button...

[Oreblondie]

My charge 3 won’t turn on. The smiley face comes on when I plug it in, then the screen turns black. 

[jolouw]

Broke down and purchased a new one.

[litlbit57]

I'm no expert, just a fitbit owner myself. I was told to:


1. Go into the fitbit app and change the clock face to an analog clock face. In my app, I have two options for analog.
2. Then put the fitbit in the charger and do a hard reboot which is holding your fingernail in the indent for 15 seconds.
3. I also let the fitbit fully charge before I did the first two steps.

Nothing helped so I contacted this link:

https://help.fitbit.com/
Fitbit Help
Get help for your Fitbit device. Due to recent events affecting our operations, support options are limited and wait times are longer than usual.
help.fitbit.com


Down the page there's a section that says "Let's talk" and if you click there you have the option of contacting fitbit. I had a web chat and found out that my fitbit was too old and out of warranty so they sent an email with options to purchase some models at a good discount and I purchased a new one. Other people who have fitbits that are still under warranty have had theirs replaced for free. I would contact them and find out where you stand. Good luck

[jolouw]

I tried changing clock face and rebooting but my screen stayed black.

[litlbit57]

I'm no expert, just a fitbit owner myself. I was told to:


1. Go into the fitbit app and change the clock face to an analog clock face. In my app, I have two options for analog.
2. Then put the fitbit in the charger and do a hard reboot which is holding your fingernail in the indent for 15 seconds.
3. I also let the fitbit fully charge before I did the first two steps.

Nothing helped so I contacted this link:

https://help.fitbit.com/
Fitbit Help
Get help for your Fitbit device. Due to recent events affecting our operations, support options are limited and wait times are longer than usual.
help.fitbit.com


Down the page there's a section that says "Let's talk" and if you click there you have the option of contacting fitbit.

I had a web chat and found out that my fitbit was too old and out of warranty so they sent an email with options to purchase some models at a good discount and I purchased a new one. Other people who have fitbits that are still under warranty have had theirs replaced for free. I would contact them and find out where you stand. Good luck

[Glenhollow]

Try pushing the power button three times, and on the third time hold it in. My friend did that and it worked. It showed him a smiley face, and has been working ever since.
Sent from Mail for Windows 10

[Maham14]

Its not working for me

[litlbit57]

I'm no expert, just a fitbit owner myself. I was told to:


1. Go into the fitbit app and change the clock face to an analog clock face. In my app, I have two options for analog.
2. Then put the fitbit in the charger and do a hard reboot which is holding your fingernail in the indent for 15 seconds.
3. I also let the fitbit fully charge before I did the first two steps.

Nothing helped so I contacted this link:

https://help.fitbit.com/
Fitbit Help
Get help for your Fitbit device. Due to recent events affecting our operations, support options are limited and wait times are longer than usual.
help.fitbit.com


Down the page there's a section that says "Let's talk" and if you click there you have the option of contacting fitbit.

I had a web chat and found out that my fitbit was too old and out of warranty so they sent an email with options to purchase some models at a good discount and I purchased a new one. Other people who have fitbits that are still under warranty have had theirs replaced for free. I would contact them and find out where you stand. Good luck!

[SwaKai]

Charge 3 issue:

I have followed every instruction from long restart to restarting it multiple times and changing the clock face. Basically followed every instruction given in the community,  yet the display is not working. Please help.