10-10-2018
13:58
- last edited on
11-17-2020
15:47
by
MatthewFitbit
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10-10-2018
13:58
- last edited on
11-17-2020
15:47
by
MatthewFitbit
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Hi my new charge 3 is blank and when I charge it and try to restart it using the side button it just vibrates with a blank screen.
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
01-21-2019 10:09
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01-21-2019 10:09
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Because of this I can’t change my clock face yet in the app because it says my device isn’t connected. 😞

01-21-2019 10:13
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01-21-2019 10:13
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Contact customer support and they will help you because i had the same problem

01-21-2019 10:19
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01-21-2019 10:19
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I had this same error. The fitbit went dark even though it had 50% plus battery. I charged it overnight, tried to reset and the screen would not come on, but I could tell it was working as the step alarms would go off. Resetting the clock by choosing a new display worked for me.
01-21-2019 10:20
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01-21-2019 10:20
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01-21-2019 10:24
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01-21-2019 10:24
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01-21-2019 10:29
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01-21-2019 10:29
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Same thing happened to my fitbit Charge 3. I just went into my phone and changed the charge 3 clockface..... that seemed to restart my screem back to norm.....

01-21-2019 10:32 - edited 01-21-2019 10:37
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01-21-2019 10:32 - edited 01-21-2019 10:37
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Music to my ears @JohnArchitect, @Ringu, @Sher-l, and @1FM! Glad to hear that your Charge 3 trackers are working fine now.
Awesome @Fox13! So excited to hear that your new Charge 3 is arriving tomorrow, hope you keep enjoying it!
Yay @Schaefer62610! I'm happy to hear that our Customer Support helped you out!
Hi @Meli04! Thanks for the details shared, also thanks for following the tips and recommendations provided. I've sent you a PM.
Ping me out if you need further help guys!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

01-21-2019 10:38 - edited 01-21-2019 10:43
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01-21-2019 10:38 - edited 01-21-2019 10:43
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Just saw the post above about the clock face, tried it, fixed. Thanks!

01-21-2019 10:43
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01-21-2019 10:43
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Change clock face that will help
01-21-2019 10:44
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01-21-2019 10:44
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This seems to be a very common issue. While plugged into the charger, press the indentation for about 8 secs, until you see a line starting to form, the a smiley. If that doesn't work, I understand that changing the clock face will restart the display. You can then change it back. Hope either of these help you.
01-21-2019 18:32
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01-21-2019 18:32
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01-21-2019 23:25
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01-21-2019 23:25
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Hi,
I recieved my charge 3 as a gift! So excited! I've had it almost a month now, and the screen has gone dark. Power cycling hasnt worked, its fully charged, and still seems to be tracking. There's no damage, so what can possibly be wrong?

01-21-2019 23:43
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01-21-2019 23:43
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Change clock face from your phone..... that should work.
01-22-2019 04:40
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01-22-2019 04:40
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Get Outlook for iOS

01-22-2019 04:48
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01-22-2019 04:48
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01-22-2019 05:13
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01-22-2019 05:13
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Changing the clock face fixed mine...I changed it to another face...everything came back, then changed face back to my first choice...All OK now.

01-22-2019 05:46
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01-22-2019 05:46
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I had the same problem as you. My screen was black no matter what I tried. After resetting, it still didn't work, so I went on with my day and came back a few minutes later. I tried it then, and the little smiley face icon popped up. I hope you find this helpful.

01-22-2019 06:09
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SunsetRunner
01-22-2019 06:09
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Sent from my iPhone

01-22-2019 11:35
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01-22-2019 11:35
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I had the same issue, took my Fitbit back to Best Buy, was told it was defective and past their return date, have not had it for a month. I followed your advice and it worked. Thank You!

01-22-2019 11:54
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SunsetRunner
01-22-2019 11:54
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Sent from my iPhone

