Charge 3 display won't turn on

[MFH7575]

Hi my new charge 3 is blank and when I charge it and try to restart it using the side button it just vibrates with a blank screen.

Moderator edit: updated subject for clarity

[JoshSlezak]

Thanks! It worked!!

[ColtBurkhardt]

Of you plugged it in, and while plugged in, you held the side button for
ten to 15 seconds, the smiley face should show up. If you did that and it
still isn't working, then use the app to change the clock face to something
else. The process takes awhile, so be patient. Once it is done, the screen
should work again. At that point you can change the clock face back to the
original. Hopefully one of those two things work since it still vibrates.

[SHARONG17]

Thanks

Sent from Yahoo Mail on Android

[JAM48]

Thank you if it goes again I’ll try that x

Sent from my iPhone

[AlejandraFitbit]

Hi everyone, thanks for your participation in the Community.

@SuLondon, @AmAruX, @Ladytxn, @ColtBurkhardt, @JoshSlezak, @SHARONG17, @JAM48, and @Csreed1017, I am glad to hear that the instructions provided worked and that your trackers are now working properly. If there is anything else we can help you with, do not hesitate to post it.

Keep the stepping up! 

[ColtBurkhardt]

I don't mind helping others, as I would hope someone would do the same for
myself. However, this is clearly a large-scale issue with the Charge 3, but
it doesn't seem like FitBit is acknowledging it nor in a hurry to fix it.
This has been happening to people for a few months now!

[JAM48]

It’s very wrong for them all to be playing up! I never had any problems with my previous Fitbit HR or Fitbit 2!

Sent from my iPhone

[ColtBurkhardt]

Yes, I have been very happy with my previous devices. I feel like the longer they don't acknowledge the issue and fix it, the more business they will lose. It will tarnish their brand. 

[Pennylf]

I just did what you said & it worked.  Thank you.

[SunsetRunner]

Your welcome have a nice day

Sent from my iPhone

[Lubee]

I did the same thing! Works like a charm. Thanks 

[cbartle0]

Thank you! This worked! I had my doubts, but I tried it and it got my fitbit to work again! 🙂 

[MarreFitbit]

Thanks a lot for your feedback in regards to our product @ColtBurkhardt and @JAM48. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback. 

Hi @Pennylf, @Lubee, and @cbartle0! I'm super happy to hear that the steps provided along this thread have worked for you all. Thanks to @SunsetRunner for all the input.

Have a nice day guys! 

[kristenmaj]

One thing that strangely did work (which was my personal last ditch effort) was I tried changing the clock face since my Fitbit was still syncing to my phone. IT WORKED! The screen is back on!

I know this thread is older, but this same thing happened to me last night (black screen that won't turn on, but no sync issues). I plugged it into my computer to see if charging it made a difference (it just vibrated and screen stayed off).

Not sure if this has worked for anyone else, but it is definitely worth trying before contacting Fitbit support. I'll be reaching out if it continues to happen, but for now my Fitbit display is back to normal on my charge 3 Good luck!

[Tirgarde]

---

@kristenmaj wrote:

One thing that strangely did work (which was my personal last ditch effort) was I tried changing the clock face since my Fitbit was still syncing to my phone. IT WORKED! The screen is back on!

I know this thread is older, but this same thing happened to me last night (black screen that won't turn on, but no sync issues). I plugged it into my computer to see if charging it made a difference (it just vibrated and screen stayed off).

Not sure if this has worked for anyone else, but it is definitely worth trying before contacting Fitbit support. I'll be reaching out if it continues to happen, but for now my Fitbit display is back to normal on my charge 3 Good luck!

---

^^^ That worked!!! I just changed the clock face and my screen is back up. Thank you, seriously! 

[JAM48]

Hi try pressing the button on the side whilst it’s on charge. A line then a smiley face should come up. It did after reading other posts and it worked. Good luck.


Sent from my iPhone

[MarreFitbit]

Welcome on board @kristenmaj! I'm super glad to hear that your tracker is back on track after changing the clock face. This step definitely works, it worked for my friend @Tirgarde too!  

If you have any additional question, please let me know. 

Thanks a lot for your input my friend @JAM48! Happy stepping! 

[pajija]

Hi and thanks for the info. Right now I am still undecided as to purchasing a third Charge 3 as the first two had the same issue. Wondering if Fitbit has addressed the problem?

[JAM48]

Wow really! You’re brave getting a third if you’ve had that many problems!

Sent from my iPhone

[Elsie3313]

One moment my Fitbit Charge 3 worked and the next moment it was dead. Tried to reset it, charged it but nothing worked. Only a blank screen! 

What to do?! Not even 2 months old!