Charge 3 display won't turn on

[MFH7575]

Hi my new charge 3 is blank and when I charge it and try to restart it using the side button it just vibrates with a blank screen.

Moderator edit: updated subject for clarity

[Jaydawgx7]

This seems to be way too common of an issue... It seems my device is doing the same as most people on here. A couple days ago, I noticed the screen wouldn't turn on and just assumed it was dead somehow. I plugged it in and went to work. Now I just sat down to try and figure this out... The fitbit vibrates when I press the side button, I can plug it in and hold the button for 8 seconds and see the smiley face for about 10 seconds and then it turns off again. Now, the last solution I read is to change the watch face.... Great idea, but the fitbit is not connecting to my phone and the screen won't turn on. Any other ideas?

[AlejandraFitbit]

Hello guys, thanks for your participation in the Community.

@ColtBurkhardt, it's great to hear that the instructions provided worked and that your tracker is working properly now. If there is anything else we can help you with, do not hesitate to post it.

@SunsetRunner, since the steps provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

@Jaydawgx7, if your tracker isn't syncing, I recommend following the instructions provide in the help article Why won't my Fitbit device sync? and after it syncs, try to change the clock face.

Let me know how it goes. 

[Ballerinabyrd]

Mine was doing the same thing. I just changed the clock face and then my screen turned back on. 

[PMenard]

I forgot to wear my Fitbit on Monday. Sunday it was working just fine. So Monday after work I put the Fitbit on the charger since it seemed like it was dead. It stayed on the charger over night and all day Tuesday. Today (Wednesday) I put it on my wrist but the screen would t turn on. When I pressed the button on the side, it would just vibrate. 

[Quzaisaeso]

This work perfect for me.  Put it on the charger and held the button down until a 🙂 came on.  Working perfectly now. Thank you

[apcb17]

Blank Screen but was still syncing fine. so I tried changing the clock face and it did the trick for me.

[SunsetRunner]

So happy it worked. 

[Becw2]

Why is that happening my display only came back on when I joined it with the charger and held button plenty of battery life! Doesn’t give me confidence in the product:( 

[Yjrussell]

Just tried this and a smiley face came on and do did my watch. Thanks for your help.

[Janetcarter]

My Charge 3 display has gone black, it was fine one minute, now blank I have charged it fully and pressed the side button but still the screen remains blank 

[Pollies]

Thanks for this.  I just followed your steps and its finally working again.  

[TWong2019]

Place Fitbit Charge 3 on charger first, then hold button for about 8-10 seconds.

Sent from my iPad

[Dsplese]

Same problem, black screen 

never had issues with Fitbit until I got

the charge 3 please help resolve this problem this is very frustrating 

[Chick268]

Try changing the face.  That worked for me.

[TWong2019]

Plug in Fitbit on charger, then hold reset button in Fitbit 3 8-10 seconds. You should see smile face.

Sent from my iPhone

[AlejandraFitbit]

Hi everyone, hope you are doing well!

I appreciate all the efforts in trying to fix this display issue by yourselves. @SunsetRunner and @TWong2019 thanks for the input.

@Ballerinabyrd, @apcb17, @Yjrussell, @Pollies, @Chick268 and @Quzaisaeso, it's great to hear that changing your clock face or restarting your devices worked and that your trackers are now working properly. If there is anything else we can help you with, do not hesitate to post it.

@PMenard, @Janetcarter, @Dsplese and @Becw2, if your trackers aren't turning on, I recommend taking a look at this post and follow the instructions provide there.

See you later. 

[Lubee]

Great to hear it’s working!👍🏼

[Persisd]

Nothing has worked for me!! I’ve tried all the suggestions. I’m really bummed. It was brand new.

Sent from my iPhone

[dogwater56]

My Charge 3 did the same thing, screen is black and have tried suggested repairs. Nothing.

[bigal111]

Ditto, Thanks