Charge 3 display won't turn on

[MFH7575]

Hi my new charge 3 is blank and when I charge it and try to restart it using the side button it just vibrates with a blank screen.

Moderator edit: updated subject for clarity

[Florimond]

Found the SOLUTION: change the clock face. Then you can apply back your favorite clock face if you want, but that change wakes the display up.

EDIT: however I still cannot update the firmware.

EDIT 2: I removed my charge 3 from the app, then couldn't add it back. The window would appear and disappear quickly, just like when I was trying to update the firmware. So I uninstalled the app and reinstalled it. Everything is fine now. I was able to add my charge 3 and it's now updating the firmware.

[orem61]

My fitbit Charge 3 is doing the same thing.  When I touch the button, it vibrates and the screen stays dark.  Also, it won't sync with my phone now and I can'd download the update dates.

[SunsetRunner]

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@CVShort wrote:

Update: I was able to hook up to the charger. (Even the battery was not dead) while on the charger, held the button on the side for 8 to 10 seconds. The screen came on when a "happy face" . Then disconnected the charger. Fitbit has worked fine since.  Sofar so good. 

This blank screen bug just happened to me this morning.  ^This advice worked and my screen is back on.  Thank you!

[thenning93]

Same issue and it wont even let me restart it. Getting frustrated had it less than a week.

[cassmorr99]

I had this exact problem. My screen suddenly wouldn’t turn on, and pressing the side button would make it vibrate but nothing would happen. It was at about 70%. Looked on this forum for answers and tried to follow the steps on restarting my charge 3. I plugged it in to my wall charger, pressed the button for 8 seconds. Nothing. Left it on the charging cable overnight and tried the button again. Nothing. IT WASN’T UNTIL I took the fitbit off the cable and off my wrist for about 24 hours until it was completely dead, then plugged it in to charge that I got the smiley face and it successfully restarted. 

[Nahid.M]

My new charge 3 didn’t work 😭 at all..

I just received it..

am soooooooooooooo sad😭

No blank No vibrate.. no nothing

[Melanie.R]

I got mine October 13th, had no problem until today.  Was sitting at my computer just watching videos & noticed my screen wouldn't light up.  Pressed the side button & would just vibrate.  Checked my phone & it won't sync.  I hooked it up to my charger & did the 8 second press until the smiley face came on but nothing happened after that, still won't light up & still won't sync.  I've had no problems until now & had no problems like this with my charge 2.  Sounds like we have a lemon on our hands.

[Tommygun113]

My Fitbit was working fine then it just went dark I've tried restarting it I can feel it vibrate and even on the app on my phone it's registering my movements but it won't allow me to update I've only had it about a month in a half please help 

[Tommygun113]

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@Knightmare wrote:

I have the exact same problem. My Charge 3 was working perfectly one minute then I look down and it was a blank screen. It was at 96% charge last time I checked on it which was half an hour before it turned off. I went to plug it in and nothing happened, it didn't vibrate, the screen just stayed black. I thought maybe the battery died so I kept it plugged in for 2 hours, nothing happened, it just got really warm. I tried to press the button on the side in hopes to restart it, but again nothing happens, just a black screen. I don't know what to do. Should I keep it on the charger and wait to see if It'll turn on? Should I just send it back for a new one? Am I just wasting my time on this product? 

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My Fitbit was working fine then it just went dark I've tried restarting it I can feel it vibrate and even on the app on my phone it's registering my movements but it won't allow me to update I've only had it about a month in a half please help 

[Melanie.R]

I contacted support for mine, they are sending me a replacement.  I suggest you contact support too.  

[orem61]

I found a fix online and it has been working for me.  I put it on the charger and let it set for awhile. Then push the side button until the screen lights up.  Hopefully this will help.

[Letsdothis1]

Just purchased my Charge 3 yesterday, 11/25/18. Fully charged. Now the display is blank and will not turn on. I have been reading the review and find that a lot of folks are having this same issue. Bad purchase. I want to return this.

[mom2zap]

I returned the first one I got ..... second one has been working much
better.
Just make sure it's fully charged and you get the update.

Good luck!

[Letsdothis1]

Hi there Thank you for your reply. It exhibited issues at about 17 percent charged. Once charged..it is fine now. However...another frustration...is they advertise  it will hold a charge for up to 7 days... Well I only had this device for less than 24 hours. 


Sent via the Samsung Galaxy Note5, an AT&T 4G LTE smartphone

[mom2zap]

I hear you .... I had the same problem with my first one. I returned that one (had it less than a week and it just did not stay charged) ..., got a second one - held a charge for one day - I was going to return it - but gave it one more charge - synced it with the update and it’s been good now for 3 weeks...,, good luck

Sent from my iPhone

[mariecarlb]

Ive had my fitbit for only a couple of days and its already unresponsive and doesnt turn on when I press on the button on the left. It turns on and off when it wants to the Screen wake and notification screen then proceeds to go blank after a couple of seconds. I am very disappointed that I was very excited to get this device and it is already having problems. I have tried to hold the button down for 8 seconds and that didnt work.

[Bihfy6]

I had the same issue, tried your trick, and it worked for me as well. Thanks so much for your comment!

[Dautz80]

This worked for me as well! Thank you!

[eburch2]

You saved me! I was panicking. Thought I ruined it in the ocean! Your trick worked perfectly just like you said with the smile and all. Thanks a ton.

[SunsetRunner]

Had mine since the launch, my alarm went off and now the screen won't turn on

Tried the update clock face but the install failed and now it just says clock error, can't install or select any other clock face