10-10-2018
13:58
- last edited on
11-17-2020
15:47
by
MatthewFitbit
10-10-2018
13:58
- last edited on
11-17-2020
15:47
by
MatthewFitbit
Hi my new charge 3 is blank and when I charge it and try to restart it using the side button it just vibrates with a blank screen.
Moderator edit: updated subject for clarity
Answered! Go to the Best Answer.
06-22-2020 23:02
06-22-2020 23:02
06-23-2020 18:50
06-23-2020 18:50
06-23-2020 18:57
06-23-2020 18:57
Thats great..
06-26-2020 11:43
06-26-2020 11:43
Thank You!! Found this answer to my blank screen problem and it worked. Very quick and easy!!!
06-27-2020 10:05
06-27-2020 10:05
I am having the same issue. Woke up this morning and my screen was blank. It's syncing to the app and it shows that I have 88% battery charge on it. I tried plugging it in and holding the button and got nothing. After a while I got some random dots and lines on the screen, but not nothing again.
06-27-2020 10:14
06-27-2020 10:14
06-27-2020 11:11
06-27-2020 11:11
06-28-2020 09:49
06-28-2020 09:49
I have tried the long reset 4 time or more. This is not working to turn the screen on. What do I do?
06-28-2020 09:53
06-28-2020 09:53
06-28-2020 11:45
06-28-2020 11:45
08-07-2020 10:27
08-07-2020 10:27
I've tried all the recommended methods of fixing this and none of them work. Still get vibrations but no screen so it's a pretty useless bit of kit right now.
What are the next steps? Can I return it to Fitbit for a replacement?
08-07-2020 11:38
08-07-2020 11:38
Yes get in touch with Fitbit, they will help you
08-08-2020 08:44
08-08-2020 08:44
My charge 3 screen is black, no vibration, no nothing .it does show on my phone battery is 87% ,but screen is black .
I tried the start up ,also the long startup ,it was vibrating only but now it won't do anything .
How do I return for service ? I only had it for 5 months .
08-08-2020 08:48
08-08-2020 08:48
08-08-2020 09:23
08-08-2020 09:23
08-08-2020 09:30
08-08-2020 09:30
Get in touch with Fitbit they will help you
08-08-2020 10:22
08-08-2020 10:22
08-08-2020 10:25
08-08-2020 10:25
Play you're lucky you have a warranty on your fit bit. I did not have a warranty on my sit bit because it just Went out of warranty when my screen went black and it disconnected from my phone so I could not put another face on it I called them and they told me basically to go **ahem**n myself
08-08-2020 10:32
08-08-2020 10:32
08-09-2020 04:39
08-09-2020 04:39