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Charge 3 display won't turn on

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‎10-31-2018 03:28 - last edited on ‎11-17-2020 15:03 by Fitbit Moderator

‎10-31-2018 03:28 - last edited on ‎11-17-2020 15:03 by Fitbit Moderator

I’ve had my Fitbit Charge 3 for two weeks, as I was walking out of work I noticed the screen was black after wanting to check what time it was, I thought the battery was dead so I connected through the USB cable and nothing happened except the flashing green light on the back, I tried the troubleshooting method where I gel the side button for 8 seconds and the screen remained black. I’m extremely frustrated because it’s basically new!! And I don’t understand what went wrong. If anyone one could help me with what to do next?

 

 

Moderator edit: subject for clarity

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61 REPLIES 61

‎06-22-2020 12:41

In response to AlejandraFitbit

‎06-22-2020 12:41

I'm having the same issue.  The steps list will solve the problem for a short time.  In 2 days I've had to reset it 3 times.  

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‎06-22-2020 16:31

In response to dave3189

‎06-22-2020 16:31

I finally broke the button so it was stuck in. Returned it to costco
(-50.00). Now not sure what to replace it with. Have to say that I miss
it though. Good luck to you.
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