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Charge 3 display wont turn on

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‎11-09-2020 20:02 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

‎11-09-2020 20:02 - last edited on ‎11-12-2020 12:54 by Fitbit Moderator

I purchased my charge 3 on 1/17/2020. On 11/5/2020 my display just stopped working. I checked on here and tried the reset with plugging in and holding the button down, that didn't work. I also tried changing the clock face, that also didn't work. I contacted Sam's Club and square trade but apparently I'm still under manufacturers warranty. Can someone please help me. 

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‎11-10-2020 03:10 - last edited on ‎05-06-2025 10:24 by Fitbit Moderator

‎11-10-2020 03:10 - last edited on ‎05-06-2025 10:24 by Fitbit Moderator

@MKincaid79 I hope you're doing well!

Let me help you with your Charge 3 display not working and thank you for troubleshooting this issue. Since the issue persists I have created a ticket so our Support team can further assist you via email.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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