Charge 3 displays black lines and it doesn't show sleep/exercise details

[CKimG]

Charge3 has black lines across the top of the display, and now has stopped providing sleep and exercise details. I have restarted it twice, it does not fix the issue.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @CKimG.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

In addition to the regular restart, you can perform a long restart:

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

You can also try to change your Fitbit device's clock face.

Whether you followed the instructions above without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

Have a nice day.