Charge 3 displays "battery not charging" when it's plugged in

[M1LL1E]

I’ve had my charge 3 for almost 3 years and has always maintained a good charge to last a few days, up to a week.

but recently when I came back from holiday it stopped holding a charge and now it can’t even charge properly. It has the text “Check charger, battery is not charging” when its plugged in.

I’ve tried different power sources and tried cleaning the prongs, and even rebooted my fitbit, but nothing as worked.

Besides the charging issue, its functions are fine.

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @M1LL1E.

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

Our team is aware of this issue and is working on a fix. Once any update be available it will be communicated as soon as possible. Thank you for your patience while dealing with this situation and sorry for any inconvenience it could have caused to you.

Have a nice day.

[MissCheecks]

Mine is having charging issues too. It heats up and gets warm when i try to charge it I cleaned the prongs and changed bases. Its still not working 

[EdsonFitbit]

Welcome to the Fitbit Community, @MissCheecks.

Thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

Have a nice day.