Charge 3 distance/gps/pace inaccurate during and after activity

[Georgiaabriggs]

Have had my charge 3 for little over a year now and these problems have started to surface the past few weeks. This only ever happens with the run function on the Fitbit, walks are usually tracked accurately. I’ve adjusted my stride length and looked over those settings so not to do with stride length.

My Fitbit GPS tracks inaccurately - it is connected to my phone which is off battery saving mode, with good 4g and Bluetooth signal, so the Fitbit/phone is connected properly, but the gps is not accurate at all during the run. I will finish my runs and Fitbit will have tracked a lot less distance travelled than what I actually covered and undercut me!

During the run the current and average pace watch faces are also wildly inaccurate and freeze on a pace which I’m running far faster than. For example, 2 days ago during a run, my average pace said I was running at 5:54/Km throughout the entire run (I perhaps started at this pace but it never changed) but I finished the run with an average pace of 5:16/km. it’s just not accurate.

I’ve rebooted my charge 3 numerous times and looked through lots of forums to try find a solution but nothing is changing! The gps is so inaccurate - it sometimes tracks me as running through houses to cut corners on the roads I actually run - and it’s messing up the pace functions of my exercise.

any suggestions would be very much welcomed, thank you!!

[EdsonFitbit]

Welcome to the Fitbit Community @Georgiaabriggs.

I'm sorry to hear about the difficulties that you experienced with your Fitbit Charge 3. Thank you for the information provided and for trying to resolve the issue before contacting us.

Our team has just released a new version of the Fitbit app (3.36). For instructions to check your current version and update, please visit this article, scroll down until you see the menu "How do I update the Fitbit app?" and follow the instructions.

Whether you continue having the same issue, please follow the next steps:

- Log out from the Fitbit app

- Reboot your phone and restart your Charge 3 once again

- Remove your Charge 3 from the list of Bluetooth devices

- Log back into the Fitbit app and set up your Tracker as a replacement device:

1. Tap the Today tab, and tap your profile picture.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Please let us know if you have any question.