Charge 3 distance information inaccurate

[Nolascoac]

For some reason, my Fitbit Charge 3 run activity tracking is not consistent with the data I got from last year. It miscalculates mileage run and is short by approximately 1/2 to 3/4 of a mile. Nothing has changed: pace, stride and number of minutes jogged are the same but mileage recorded is less than what I got from last year.  

Moderator edit: subject for clarity

[AlejandraFitbit]

Welcome to the Community, @Nolascoac.

Fitbit devices calculate distance based on the device’s accelerometer data and stride length setting. Default stride length is based on your height and gender. If available, Fitbit devices use GPS data to calculate more precise distances.When you sync your device, our algorithm interprets the data from the device, and you see your distance traveled in the Fitbit app. 

Note that when you track an exercise with GPS, both GPS and accelerometer data are used to calculate the distance shown in the Fitbit app. For more information about this, you can check the following help articles:

• How accurate are Fitbit devices?
• Can I change my stride length in my Fitbit account?

Let me know the outcome. 🙂

[AdamH0]

If Android + Connected GPS, then there seems to be a problem that's affecting many people. There's a bunch of threads here and in Versa forum.