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Charge 3 distance information inaccurate

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‎04-26-2020 20:18 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

‎04-26-2020 20:18 - last edited on ‎09-17-2020 11:44 by Fitbit Moderator

For a while now my Charge 3 has been presenting inaccurate data but I ignored it as my step count seemed about right however I started cycling again and the 'bike' function for exercise is WAY off. I tracked my cycle today on my phone at 19.2 km however my Fitbit says I did 1.45 km.

 

I don't care if distance is a little off but this is absolutely crap. I've seen other posts stating that this is an acknowledged design flaw by Fitbit however is there actually a way to fix it... cause realistically there is no point having a Fitbit if i still have to track things via my phone.

 

 

Moderator Edit: Clarified subject

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‎06-07-2020 07:29

‎06-07-2020 07:29

Welcome to the Community, @MissyNZ.

 

Are you making sure that your tracker is connecting to your phone's GPS properly? Please check the following articles and follow the instructions there:

 

Let me know the outcome. 🙂

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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