Charge 3 distance information inaccurate

[SunsetRunner]

My Charge 3 is overstating distance on runs when linked to GPS. Approx 20% above actual distance, which ruins my tracking stats. I've tried just phone GPS, GPS + strava and GPS + google fit, and every run Fitbit is wrong.

This seems to be a very common and we'll document issue from the forums online. Does anybody know of a fix, or am I just best to turn the Bluetooth link off and go of stride length?

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @SunsetRunner.

Thanks for troubleshooting this distance issue. Fitbit devices calculate distance based on the device’s accelerometer data and stride length setting.

Default stride length is based on your height and gender. If available, Fitbit devices use GPS data to calculate more precise distances.When you sync your device, our algorithm interprets the data from the device, and you see your distance traveled in the Fitbit app. 

Note that when you track an exercise with GPS, both GPS and accelerometer data are used to calculate the distance shown in the Fitbit app. For more information about accuracy, check the article: How accurate are Fitbit devices?.

Let me know if you need anything else.