Charge 3 distance information inaccurate

[Vickster1]

I have done several bike rides over the last couple of months but the distance doesn't register correctly. For example this morning we rode over 7 miles but even though the app showed my complete route mapped out, it only registered it as 0.61 miles! This seems to be a common problem from what I can see but nobody seems to have received a solution to it! Please help!

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Community, @Vickster1.

Thanks for the information, Fitbit devices calculate distance based on the device’s accelerometer data and stride length setting.

Default stride length is based on your height and gender. If available, Fitbit devices use GPS data to calculate more precise distances.When you sync your device, our algorithm interprets the data from the device, and you see your distance traveled in the Fitbit app. 

Note that when you track an exercise with GPS, both GPS and accelerometer data are used to calculate the distance shown in the Fitbit app. For more information about accuracy, check the article: How accurate are Fitbit devices?.

Let me know if you need anything else.