Charge 3 distance information inaccurate

[JoelGreen]

I have been having problems with the tracking on my Charge 3. It is reporting around one k less than I am actually doing every run. When I first started running with my Charge 3 it was a lot more accurate but it has gone downhill quickly. Once the data is imported in to Strava it shows the right distance. However it is making some features such as the Vo2 max score redundant, which is annoying. Is there any way to correct this? 

Moderator Edit: Clarified subject

[AlejandraFitbit]

Welcome to the Forums, @JoelGreen.

I understand how are you feeling. Fitbit devices calculate distance based on the device’s accelerometer data and stride length setting.

Default stride length is based on your height and gender. If available, Fitbit devices use GPS data to calculate more precise distances.When you sync your device, our algorithm interprets the data from the device, and you see your distance traveled in the Fitbit app. 

Note that when you track an exercise with GPS, both GPS and accelerometer data are used to calculate the distance shown in the Fitbit app. For more information about accuracy, check the article: How accurate are Fitbit devices?.

Let me know how it goes.