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Charge 3 distance information inaccurate

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‎10-15-2020 06:09 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

‎10-15-2020 06:09 - last edited on ‎11-12-2020 13:33 by Fitbit Moderator

So, it will say I run an 11 min mile. But the app on the phone will say 9min, which is the accurate time.

 

 

Moderator Edit: Clarified subject

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‎11-09-2020 09:34

‎11-09-2020 09:34

Welcome to the Community, @AmelaS.

 

Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution, just keep an eye on your inbox for further assistance.

 

In the meantime, let me know if you need anything else.

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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