I'm on my second Charge 3 in a month, after the Escalation department sent me a replacement one. Still having the same problems. More often than not, when I try to sync, it fails - and yes, I have location services and bluetooth turned on, and WiFi turned off. More often than not, when I start an exercise program (biking) I tap on the arrow and it keep saying "Connecting" but doesn't always connect and thus it doesn't log the miles that I ride. 5 or 6 phone calls to Fitbit have yielded virtually no help. Today I was told by someone in the Escalation department that "clouds or trees might be interfering"! As I'm standing on my driveway or in the garage, those are not plausible explanations. When I asked for the call to be escalated, he told me that it's not possible to escalate the call. Looks like I'll be returning this useless device. Any suggestions?
