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Charge 3 doesn't appear as an option to set up

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‎01-21-2020 19:42 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

‎01-21-2020 19:42 - last edited on ‎09-24-2020 17:35 by Fitbit Moderator

a replacing Charge 2 with a new charge 3. Trying to set up but there is no charge 3 picture on the account  setup page to start setup procedure. Already deleted Charge 2 from Account. How do I get the Charge 3 set up?

 

Moderator edit: updated subject for clarity

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‎01-21-2020 20:18

‎01-21-2020 20:18

Welcome to the forums!

 

I take you are using Connect to set it up? It does not support the newer models

 

It needs to be set up on the phone.

Community Council Member

Wendy | CA | Moto G6 Android

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‎01-22-2020 05:57

‎01-22-2020 05:57

Thank you Wendy B . I also found that I can't setup Chg 3 in same account as Chg 2. Have to have separate  account for Chg 3.

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