Charge 3 doesn't charge and registers incorrect time

[Thevillian]

 My charge clock started going back in time and then lost battery and will not respond to charging

Moderator edit: Updated subject for clarity. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Thevillian. Thank you for letting us know about what's happening to your Charge 3. 

If your battery stopped charging, try the solutions below:

• Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in How do I clean my Fitbit device?
• Try a different USB port or a UL-certified wall charger.
• Make sure you use the charging cable that came with your device, as most cables aren't compatible with other devices.
• Check the alignment and try reconnecting your device to the charging cable. For more information, see How do I charge my Fitbit device?
• Restart your device. For more information, see How do I restart my Fitbit device?

To correct the time, please sync your Charge 3. 

Keep on visiting the forums. 

[Thevillian]

Tried all these with no luckSent from my Galaxy

[AndreaFitbit]

Thanks for getting back to us and for trying the recommended steps @Thevillian.

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Keep on visiting the forums.