Charge 3 doesn't show green or red light

[Elinanitasin]

I got no red or green light. Battery is emty after few hours, and my fitbit is just vibrating. No heart beat registradet. Have already tried all tips like re-start, reinstallere and so on. I dont know what to do. 

Moderator edit: subject for clarity

[WilsonFitbit · Accepted solution]

Hello @Elinanitasin, welcome to the community forums! Thank you for the information and the troubleshooting steps you've tried prior to posting! 

For tips to extend the battery life of your Charge 3, please check here. If your Charge 3 keeps vibrating after the troubleshooting steps, the best way to get help is to contact our Support Team. You can contact them through chat or over the phone. Click here to get connected. 

See you around. 

[Elinanitasin]

Thank you. 

I dont know how, but  a couple of hours after help from the support team, my fitbit start working again.

Thank you for reply so fast. 

[WilsonFitbit]

@Elinanitasin, thank you for your reply! 

I'm glad to know that your Fitbit Charge 3 is now working again! Please note that you can post through this thread or create a new one in case you have any other inquiries or questions. 

Have a great day! 

[Elinanitasin]

Hell. 

I am so happy about the Support Team. My Fitbit would not work, and wouldn't track heart rate. The green light was gone after a while, and nothing seems to help. I got a replacement in just 24 hours. No I am on track again, and so pleased by the service. Thank you very much.

[WilsonFitbit]

@Elinanitasin, I'm glad to know that you have received a new replacement device! 

Thank you very much for taking the time to provide your feedback! This is very appreciated! 

Have a wonderful day!