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Charge 3 doesn't show the correct miles

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‎09-22-2020 05:33 - last edited on ‎09-24-2020 07:31 by Fitbit Moderator

‎09-22-2020 05:33 - last edited on ‎09-24-2020 07:31 by Fitbit Moderator

my charge 3 is not showing the correct miles since i update it.

 

 

Moderator edit: updated subject for clarity

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‎09-24-2020 07:30

‎09-24-2020 07:30

Hi @kazied69, welcome to our Fitbit Community! I'd like to follow up and help you with your Charge 3 since it's not showing the correct miles after the firmware update.

 

Please restart your Charge 3 as described in this help article. After this, check out this help page, which explains how your Fitbit device calculates your distance traveled. Finally, monitor your tracker for the next 24 hours and see if it tracks your miles accurately.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎09-24-2020 15:38

In response to JuanJoFitbit

‎09-24-2020 15:38

Thank you will let you know the outcome.

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