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Charge 3 doesn't sync or charge, screen is blank

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‎09-23-2020 12:20 - last edited on ‎10-07-2020 11:11 by Fitbit Moderator

‎09-23-2020 12:20 - last edited on ‎10-07-2020 11:11 by Fitbit Moderator

My charge 3 worked fine up until 4 days ago. It stopped syncing, the screen is blank, and it does not vibrate when placed on the charger. I have tried holding down the button while on the charger and removing it and replacing it again as all of the other posts suggest, but this does not do anything to mine. I have had this for under a year and this is the first issue i have come across. Not sure what else to do besides throw it against the wall as this is so frustrating.

 

 

Moderator Edit: Clarified subject

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‎10-07-2020 11:14

‎10-07-2020 11:14

@TaraMcK Thanks for stopping by!

 

Sorry to hear that your Charge 3 isn't working and thank you for troubleshooting this issue. I noticed that you already have a ticket with our Support team so keep working with them to find a solution.

 

Let me know how it goes.

Alvaro | Community Moderator

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