help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 doesn't track my treadmill routines accurately

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-13-2020 12:50 - last edited on ‎09-24-2020 19:06 by

‎01-13-2020 12:50 - last edited on ‎09-24-2020 19:06 by

I walked on a treadmill and none of my steps registered.  Thoughts please?

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-13-2020 12:53

‎01-13-2020 12:53

Welcome to the forums!

 

If you are holding on to the bars it will not count accurately. Also you not covering an exact distance because you are not moving forward.

 

Also See this thread by MrMarv
It explains it very well

Treadmill Steps

Another good tread to read on treadmills

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer
0 Votes

‎01-13-2020 13:37

In response to WendyB

‎01-13-2020 13:37

Hello there @Josephpants, welcome to the Community Forums. Thanks for the details provided. 

 

While reading your post I was wondering if you're using SmartTrack to track your treadmill routine or you manually start the exercise? For more information about how SmartTrack tracks activities, please review our help article: Which activities does my Fitbit device track automatically?

 

As @WendyB mentioned, your tracker cannot detect your number of steps if your arm is not moving. If you walk with a normal arm swing on the Treadmill/Elliptical, it should count the proper number of steps and calories. Take a look at the article: How does my Fitbit device count steps? and Why does my step count differ depending on where my Fitbit device? 

 

Also, remember that if you are using the Treadmill exercise mode on the Charge 3 it will use the Walking Stride Length and not the Running Stride Length for calculating distance from the number of steps. This will cause the distance to be off substantially. So, if you are running on the Treadmill/Elliptical, it is better to use the Run exercise mode, assuming you have correctly set up the stride lengths for Walk and Run. However, keep in mind that it is important that your arms swing freely in order for the Charge 3 to count steps, and not held next to the body.

 

To properly update your stride length, track a run with GPS or measure your stride length manually. Check that you did it correctly by checking the help article: Can I change my stride length in my Fitbit account?

 

Let me know if you need further assistance, I'll be around.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes