help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 doesn't track my walk maps

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-20-2020 06:31 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

‎04-20-2020 06:31 - last edited on ‎09-17-2020 13:02 by Fitbit Moderator

Hi, 

I’ve had the Fitbit Charge 3 for a couple of months now and when tracking walks it doesn’t link or create the mapping of where I have been as it used to with my Surge. Is this something that the Charge 3 doesn’t do? If it is, can you please help me with getting it to work? 
Many thanks! 

 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-04-2020 12:26 - edited ‎01-29-2024 08:47

‎05-04-2020 12:26 - edited ‎01-29-2024 08:47

Hello there @Irenita, welcome to the Community Forums. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond.

Thanks for bringing this up, I'll be glad to help you in regards with the maps not being created after your walks with your Charge 3. 

I've seen you contacted our Support Team after posting here to notify about some issues with your Charge 3's screen and they tried to help you. However, they didn't hear back from you since April 21th, if you haven't checked your inbox, please give it a look and try the steps they have recommended you. Let them know the outcome and please notify them about what's happening with your maps so they can also troubleshoot this with you as it may be related to the issues you wrote about in the first place.

We hope to get you back on track soon. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes