Charge 3 doesn't track sleep and burned calories

[Nielsg]

Hey!

First I have a charge 3. since February 3 rd my sleep and burned calories won’t be tracked.

What happens?

BR 

Niels

Moderator edit: Updated subject for clarity, label and removed personal info.

[SebWotan]

Hello @Nielsg 

I think your tracker might simply need to be restarted, could you please try that?

Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.

Let us know if that works. 

[Nielsg]

Hi sepWotan

I have done a restart / Neustart.

I have done it vi the menue Einstellungen/allgemeines/ Neustart

I gave seen the smiley.

tfhe burned calories have been tracked yesterday. But the ruhepuls and sleeptracking is not working.

the green light is also not blinking.

Do you have any idea?

Thanks

Niels

[SebWotan]

The green light behind is not blinking ?

That does look like it is broken, unfortunately. If your Fitbit is still under warranty, you should arrange for a return to get a new one. 

[AndreaFitbit]

Welcome to the Fitbit Community, @Nielsg. Thank you for letting us know about what's happening to your Charge 3 and for following advised troubleshooting steps.

I noticed that you already got in touch with our Support Team.

Thank you for your assistance @SebWotan.

Keep on visiting the forums.