02-05-2022
01:45
- last edited on
02-11-2022
11:09
by
AndreaFitbit
02-05-2022
01:45
- last edited on
02-11-2022
11:09
by
AndreaFitbit
Hey!
First I have a charge 3. since February 3 rd my sleep and burned calories won’t be tracked.
What happens?
BR
Niels
Moderator edit: Updated subject for clarity, label and removed personal info.
02-05-2022 03:22
02-05-2022 03:22
Hello @Nielsg
I think your tracker might simply need to be restarted, could you please try that?
Press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
Let us know if that works.
02-06-2022 00:30
02-06-2022 00:30
Hi sepWotan
I have done a restart / Neustart.
I have done it vi the menue Einstellungen/allgemeines/ Neustart
I gave seen the smiley.
tfhe burned calories have been tracked yesterday. But the ruhepuls and sleeptracking is not working.
the green light is also not blinking.
Do you have any idea?
Thanks
Niels
02-06-2022 11:12
02-06-2022 11:12
The green light behind is not blinking ?
That does look like it is broken, unfortunately. If your Fitbit is still under warranty, you should arrange for a return to get a new one.
02-11-2022 12:29
02-11-2022 12:29