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Charge 3 doesn't turn on

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‎02-05-2022 12:37 - last edited on ‎02-11-2022 11:07 by Fitbit Moderator

‎02-05-2022 12:37 - last edited on ‎02-11-2022 11:07 by Fitbit Moderator

Hello,

After a few days of issues with the heart rate monitor not working, my Fitbit starting to vibrate for no reason, shut on off and off, etc. It will no longer hold a charge, turn off, restart, nothing. It's a black screen. I've only had this a few years, and feel like this is too early for it to just stop working all together. Any suggestions?

 

 

Moderator edit: Updated subject for clarity. 

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‎02-06-2022 07:54

‎02-06-2022 07:54

Hi @AshleyRayna,

 

Exactly how long have you had the device?  It sounds like it may be on it's last legs and you may be able to exchange it.

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
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‎02-11-2022 12:24

In response to DramaQueenDiva

‎02-11-2022 12:24

Thanks for getting back to us and for letting us know about the steps you have followed in order to make your Charge 3 work @AshleyRayna. 

 

I noticed that you already got in touch with our Support Team and that they have already assisted you. 

 

Thank you for your assistance @DramaQueenDiva.

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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