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Charge 3 drained the battery and stopped working

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‎07-11-2021 12:25 - last edited on ‎07-12-2021 04:40 by Fitbit Moderator

‎07-11-2021 12:25 - last edited on ‎07-12-2021 04:40 by Fitbit Moderator

Fitbit Charge 3 stopped working all of a sudden last week. It’ll charge to 100%, then 2 mins later turn off. I’ll plug it back in, and it’ll go from 1% to 100% in seconds. Same issue. Even if I leave it plugged in.

 

I had the battery replaced, and the battery tested and had no issues. Same issue…

 

 

 

Moderator edit: subject for clarity/format

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‎07-12-2021 04:44

‎07-12-2021 04:44

Hello @Krikabee. Welcome to the community forums! 

 

Thank you for the detailed information and for the troubleshooting steps you've followed. At this time, I'd like to let you know that we currently have some recommendations for battery issues. For more information, I recommend visiting the following help articles: 

Can I extend my Fitbit device's battery life?

Why isn't my Fitbit device's battery charging?

 

Nevertheless, if you're reviewed those help articles, my best recommendation is that you please contact our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

Please make sure to provide a brief explanation of the inconvenience and mention the steps you've followed, this way they can assist you from there. 

 

See you around. 

Wilson M. | Community Moderator, Fitbit.
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