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Charge 3 draining the battery and it keeps vibrating and scrolling between screens

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‎06-28-2021 07:26 - last edited on ‎06-28-2021 08:14 by Fitbit Moderator

‎06-28-2021 07:26 - last edited on ‎06-28-2021 08:14 by Fitbit Moderator

My charge 3 just started having an issue where it is:

1) not holding a charge more than a day (previously 5 days, very sudden drop off in battery life) and

2) is acting like the side button/screen is being pressed. It will not display properly and periodically starts vibrating and rotating through menu options without being touched or even worn. 

 

I've tried restarting it via holding the side button but cannot access the Settings menu to try restarting that way. No luck so far. 

 

Any advice on troubleshooting/fixing this issue? 

 

Thanks in advance! 

 

 

 

Moderator edit: subject for clarity

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‎06-28-2021 08:23 - edited ‎06-28-2021 08:24

‎06-28-2021 08:23 - edited ‎06-28-2021 08:24

Hello @Lcorrrrrr. Welcome to the community forums! 

 

I appreciate the detailed information and thanks for your help in trying some troubleshooting steps. At this time, my best recommendation is that you please reach out to our Support Team for further assistance. Note that you can contact them through chat or over the phone, but phone wait times have been longer than normal, so I recommend initiating a chat. Click here to get connected. 

 

Please make sure to provide a brief explanation of the inconveniences and mention the troubleshooting steps you've tried, this way they can assist you from there. 

 

See you around.

Wilson M. | Community Moderator, Fitbit.
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