Charge 3 dying screen and dead pixels

[erburns321]

Please help. I got my Charge 3 in March '19 and the screen is already dying. What can be done?

Moderator edit: updated subject for clarity. 

[DavideFitbit]

Hello @erburns321, welcome to the Community forums. 

Thank you for sharing this information about the display of your Charge 3 that is not working properly or with dead pixels. 

Before considering other options, please make sure that you've tried the standard restart procedure described here. Also, if you continue to experience the same behavior, follow the steps listed here below to complete the long restart procedure: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again. 

Please keep me posted on the outcome. 

[WendyBear]

I've had my Fitbit Charge 3 since August 20, 2019. In the past week, I've noticed a line of dead pixels across tree top of the screen. I have tried resetting the devise as suggested, but it did not resolve the issue. Is there anything else to be done, or should I just return it through Amazon?

[DavideFitbit]

Hello @WendyBear, thank you for this information about the dead pixels in your screen and for confirming that you already tried all the suggested steps.  

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know about te outcome. 

[Grapedrank11]

I just got my Charge 3 in March and my screen is dying already. I have tried the things that Fitbit suggests with no luck. How can I go about getting a replacement?

[DavideFitbit]

Hi @Grapedrank11, welcome to the Fitbit Community forums. Sorry for the late reply. 

Thank you for sharing this information about the trouble you've been having with the screen of your Charge 3 and for confirming that you already tried the restart procedures mentioned earlier. 

Before considering other options, and besides the restart and long restart procedures that you already tried, please make sure to try changing the clock face option that you've selected on your Charge 3 device following the steps listed here, this has been helpful for other users experiencing something similar.  

Please keep me posted on the outcome.  

[Carljanew]

I’ve had 3 Fitbit Charge 3s since December 2018, and within 6 months my Fitbit dies. I really think these should be recalled until this issue is resolved. 😞 I love my Fitbit but I’m tired of having to replace it. 

[ClaudiaLynn]

I have the same problem...can you send the info?

[Carljanew]

All you have to do is contact customer service by calling their number. After that they get a few answers from you and then they’ll send you a new device .

[JDiddy]

Hi. I'm having the same problem. My screen has just slowly faded to blank. It still vibrates when I receive messages and appears to charge but the screen is completely black. I bought the device in August 2019. Please help

[Travlr]

The new device only applies if you are still under the 1 year warranty that most of us had. Otherwise you are out of luck ,they may offer a discount on a new tracker. Good luck.

[DavideFitbit]

Hi, thank you for sharing your experience and welcome to the Community forums @ClaudiaLynn @JDiddy. Sorry for the late response.  

Thank you for confirming that you're still having the same problem with the screen of your Charge 3 and that you already tried the suggested troubleshooting steps.

I've gone ahead and sent your information to the Customer Support team for further assistance with this, so you should be getting a reply soon.

Please keep me posted.

[ColinJO]

I'm having the same issue, @DavideFitbit, as well as the heart-rate light having stopped functioning on my Charge 3.
Both issues started at the same time. There are multiple threads on each of these. Even with the coupon, why should I buy a Charge 4 when Fitbit clearly seems to be doing nothing about a known defect in the Charge devices?
I've contacted Support, who offer nothing, not even commentary on the issue, since I'm out of warranty. A small discount on a product I don't trust doesn't mean much.

I like the design of the Charge, but if they're disposable despite the price, I'm done with Fitbit. Surely you can offer something better for your customers when you've got a defect like the Charge has. If you trust the Charge 4, or fitbits generally, please replace the faulty ones with working Charges.

[Maniera93]

Hi DavideFitbit,

I'm having the same dead pixel problem with my Charge 3, start off just one line at the top then eventually went to the full screen. 

Can I have some help please, is there somewhere I can send it to be fixed?

Thanks, Natalie

[MrsDavies11]

Hi

My Fitbit screen has gone black, I’ve tried the reset advice supplied above but there is no change.

How do I arrange a replacement?

Many thanks

Miriam

[DavideFitbit]

I'm sorry to see that it wasn't possible to obtain a replacement @ColinJO. Thank you for all the feedback you've provided about the quality of the product. 

Welcome to the Community forums @Maniera93 @MrsDavies11, and thank you for confirming that you already tried the suggested troubleshooting steps. 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon. Keep an eye on your inbox. 

Let me know if your have further questions. 

[ColinJO]

I'm sure it's possible, but Fitbit is choosing to ignore a widespread issue hitting the Charge 3 since the update. Everyone's breaking suddenly, in the same way, around the same time doesn't seem coincidental.

[DavideFitbit]

Thank you for your feedback and for sharing your experience with this @ColinJO.  

[Dnbasto]

Hi DavideFitbit,

I'm having the same dead pixel problem with my Charge 3, start off just one line at the top then eventually went to the full screen. 

Can I have some help please?

Thxs,Daniel Basto

[SunsetRunner]

I've had my screen go blank a few times. My workaround is to go into the app and change the clock face. Once it syncs, it comes back on and I can change it back to my preferred clock face. Works every time. 😅