Charge 3 dying screen and dead pixels

[erburns321]

Please help. I got my Charge 3 in March '19 and the screen is already dying. What can be done?

Moderator edit: updated subject for clarity. 

[Patty01]

Ive had my charge 3 since December 2019 and im having trouble too with lines across the screen last couple of days and tried your idea and doesn't work. Do you have something else i can try

[sue20119]

I have the same problem.  I tried doing the hard reset and that did not help.  Please help me find a fix for it.

[DavideFitbit]

Hi, welcome to the Community forums @Dnbasto @SunsetRunner @erburns321 @Patty01. I'll be glad to help you with this. 

Thank you for confirming that you're also experiencing this inconvenience with the missing pixels on the screen of the Charge 3. 

Besides the restart procedure that many of you have tried already, could you please confirm if you already tried the long restart mentioned here earlier? 

Please keep me posted. 

[Patty01]

I have tried the long start three times and still no luck.  In fact my fitbit is getting worst. I contacted fitbit via the chat and they are sending a replacement for me as mine is only 11 months old.  The down side is i live in New Zealand so it will take awhile to get here. Id recommend others do the same.  Its only the Charge 3 this is affecting too. CheersSent from my Galaxy

Moderator edit: format

[DavideFitbit]

Thank you for the update and sharing your experience with this @Patty01, it's good to know that you'll be receiving a replacement soon. 

Let me know if you have further questions.  

[bhenry2]

Good afternoon @DavideFitbit -

I, too, am experiencing a dying screen on my Charge3.  I've restarted my device as prescribed, I've changed the brightness setting, and still the screen fades to black and I have to place back on the charger and restart.  Where / what do I do from here?

Thank you.

[DavideFitbit]

Welcome to the Fitbit Community forums, @bhenry2.  

Thank you for sharing that you've been experiencing this inconvenience with your Charge 3. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. They will let you know how to proceed. 

Have a great day. 

[Gingerfire3]

Mine is dying too.  Time for me to move on from Fitbit.   Any suggestions anyone?

Thanks

[CindyMFitbit]

@Gingerfire3 Welcome to the Community Forums. 

Thanks for the details shared in your post. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

See you around. 

[juuuup]

I purchased my charge 3 August 2020, and my screen has so many lines in it I can't tell what time it is or anything else. I have a surge I've had for 5 years and the screen still works. It's obvious a mechanical failure not a software glitch. Help

[juuuup]

Move on, they know it is a mechanical failure. 

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @juuuup. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 3. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed, so I recommend that you continue the communication with them. 

Have a good day.