Charge 3 exercise shortcuts aren't updating

[Jammey85]

Hi, I have a new Charge 3 and I want to update my exercise shortcuts on my tracker to include yoga, hike, etc.

I have removed the ones I don’t want on the app but they will not sync. Every time I sync them it returns to the original exercise shortcuts that were preloaded onto the tracker and switches my options back on the app... any ideas?

Moderator edit: subject for clarity

[Dante911]

Honestly I’m not sure I don’t usually use that, but I’d imagine it would.

[7DN7TR]

Thank you, I too only had swim, Pilates, Pilates.... reboot worked!! 👍🏼😀

[jeskalyn]

thanks...this worked for me!

[Arez96]

I was also suddenly stuck with Run and 5 Pilates this solution worked for my Fitbit charge 3! Thank you!

[AnnieDtm]

This worked for me! Thanks so much. I had forgotten the reboot setting was there. 

[Burl123]

After reinstalling app several times, this worked!! Thank you!

[DianePT]

Perfect thank you solved my problem no longer got Pilates 5 times 

[clairemckie1]

Thanks for that tip it’s fixed mine too!!! It was driving me crazy!!!

[Rebs94]

Hi, this is still an issue for my Fitbit and I’ve redownloaded the app, resynced the Fitbit and the shortcuts still aren’t syncing 

[Ridgefactor]

I just followed the person that posted above you and the reset worked.  Do the following:

On your device, go to Settings, About and then Reboot. All the shortcut exercises then synced properly.

Scroll left all the way to "settings"

click on settings and then scroll up until you get to "about"  it is the last thing in the list.

click on about and scroll up until you see reboot device.

click reboot device and scroll up until you see the check mark and select the check.

This worked for me.

[Mnokes]

I had to update the app in the App Store as well as remove and reconnect the device to get them to sync. 

[Shazzerooni]

Many thanks been trying to fix this all morning!

[Mushipea]

That worked...thank you 

gosh I wish there was a basic instruction manual... all this shot is hidden until you do some major search...it’s very frustrating!