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Charge 3 face dim and doesnt light up with movement

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‎09-26-2020 10:45 - last edited on ‎09-27-2020 14:47 by Fitbit Moderator

‎09-26-2020 10:45 - last edited on ‎09-27-2020 14:47 by Fitbit Moderator

I changed th band on my fitbit and now the screen doesn't light up when i move my arm and the screen is very dim.  Is there a way to resolve this?

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‎10-08-2020 11:22 - last edited on ‎11-05-2025 08:50 by Fitbit Moderator

‎10-08-2020 11:22 - last edited on ‎11-05-2025 08:50 by Fitbit Moderator

@Plc91270 I hope you're doing well!

Let me help you with your Charge 3 screen being dim and it not lighting up when your turn your wrist. Check the screen wake isn't turned off on the tracker's settings same as with brightness. You can also restart your tracker by following these instructions.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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