Charge 3 face has faded

[Headred]

While charging Fitbit there was a power cut 

face faded vertical lines and grey. Can’t seem to restore it 

many others have similar questions but no answers appear!! 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Headred.

I am sorry to hear the screen on your Charge 3 has gone grey with vertical lines. I understand how you are feeling and I am glad to assist you. I recommend trying the following:

1. Restart the device: How do I restart my Fitbit device?
2. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

Additionally, I recommend checking if your Fitbit app is updated to the latest version as updates come with new features and bug fixes: How do I update the Fitbit app?

Let me know how it goes, I'll be around. 

[Ddcms96]

Hi LiliyaFitbit,

I’m experiencing the same issue.  I plugged my Fitbit in over the weekend to charge and it is now gray with lines through it.  I have tried restarting it several times and also have updated my Fitbit app.  

[Headred]

Hi 👋
I tried this sequence when I hold the button it doesn’t vibrate as many times as you said and it doesn’t turn off I take it out the charge put it back in as you say and the face stays just the same 🤷‍:female_sign:

[Headred]

Hi mine faded when I was charging it and we had a power cut I thought that messed it up it still works but the face is grey with lines now 🥴

[LiliyaFitbit]

Welcome to the Fitbit Community, @Ddcms96. Thank you for your reply, @Headred.

I appreciate your troubleshooting efforts. Thanks for the details shared. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting replies soon. 

Let me know if you have any questions.