help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 face light fading

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-13-2021 17:55 - last edited on ‎11-15-2021 17:24 by Fitbit Moderator

‎11-13-2021 17:55 - last edited on ‎11-15-2021 17:24 by Fitbit Moderator

Hello, I have had my FitBit Charge 3 for 1 year and 1 month. The face light is fading and getting worse each day. I have reset and rebooted several times while fully charged to no avail. Can someone please offer advice on how to fix?

 

Moderator edit: all-caps

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎11-15-2021 17:22 - edited ‎11-15-2021 17:23

‎11-15-2021 17:22 - edited ‎11-15-2021 17:23

Welcome to the Fitbit Community, @Clangston0926.

 

I'm sorry to hear about the difficulties you experienced with your Fitbit Charge 3. Thank you for trying to get them resolved before contacting us.

 

In addition to the regular restart, you can also perform a long restart:

 

  1. Connect the device to the charging cable. 
  2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
  3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
  4. The device turns off.
  5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
  6. Remove the device from the charging cable. The device shuts down.
  7. Important: Plug the device into the charging cable again. 

 

You can also try to change your Fitbit Charge 3 clock face:

 

  1. From the Today tab EdsonFitbit_0-1637025682160.png in the Fitbit app, tap your profile picture > Charge 3 tile.
  2. Tap Clock Faces
  3. Select the clock face

 

Please make sure Do Not Disturb (DND) and Sleep Mode are turned off. For instructions on how to navigate your Tracker, please visit this article.

 

Hope this helps.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

Best Answer
0 Votes

‎12-16-2022 08:59

In response to EdsonFitbit

‎12-16-2022 08:59

My Charge 3 is fully charged.  I have restarted short,  long, and changed the clockk face.  The light is only working centrally, but very dim.  Can't read anything as the left and right sides of face are black. Also, the brightness setting now only allows normal and not auto. How long do these LEDs last?

 

Best Answer