Charge 3 face still blank but fully charged

[Anoroc20]

Any new ideas on how to get the face of my Charge 3 working again because it’s not even 1 year old yet? I’ve tried restarting it both ways and I’ve changed clock faces loads of times but to no avail ???

[Oldmate55]

Hello

ita happened to me too I’ve tried every suggestion multiple time

This is strange that so many people have had the same issues in a very short space of time.  
Fitbit you need to solve this or replace our units, warranty or not. This is my second Fitbit, I gave my 2 to my son it has never skipped a beat and it’s disappointing that my 3 has failed like this.

[arjian]

Completely agree!

[Designerboss]

Over a year.

[Anoroc20]

Thank you Djmir it was you who suggested to me to chat online and I got my replacement as a result!! 👍 Ta again. 

[michellekdp]

I'm having the exact same issue and it's only eight months old

[Fabteacher]

They mailed me a new one!!!!! I called the help line.

[Anoroc20]

Well done - Brilliant - good to hear!

[Oldmate55]

I gave them a call,

They came back with a very satisfactory response. If you are having a problem reach out to the nice people at customer support, you might be pleasantly surprised.

[Anoroc20]

Great - Lovely to hear the good news !!

[arjian]

Was your Fitbit under a year old?

[Oldmate55]

It was more than a year old possibly, I could not be sure, but that does not seem to be a problem

They were very helpfull give them a call

[Anoroc20]

Mine was and they replaced it in 4 days !!

[arjian]

I don't understand at all. For most of us who have had ours over a year, we were offered 25% off a new product. I think it makes me more angry that they replace some and not others. I had the same answer from the first person and then 2 supervisors. Did you have an extended warranty perhaps?

[arjian]

Did you still have a warranty?

[Oldmate55]

I did not tell you what the suitable response was, however I am not sure if it was more or les than a year old. They were able to see when I had registered it and provided me with a solution that I was satisfied with.

i will leave it up to you all to negotiate your own result. Just give them a call.

[SunsetRunner]

that sounds exactly like mine.  This is my second one and same thing happens.  That should be impossible.  Just so irritated at this tracker.  Lot of things i like but the durability sucks.  Think im gonna try Garmin.  The quality is suppose to be very high. 

[arjian]

Mine was just over a year old. I did contact them. The inference was "Too bad, no more warranty. Here's a 20% discount on another of our expensive products that we can't guarantee will last more than two years." No thanks.