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Charge 3 face wont light or reset

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‎06-03-2020 05:15 - last edited on ‎09-16-2020 19:21 by

‎06-03-2020 05:15 - last edited on ‎09-16-2020 19:21 by

my charge 3 was working great yesterday.  When I plugged it in to charge, the screen went black and won't turn on. Tried  resetting but no luck.  Looking for new suggestions. 

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‎06-16-2020 18:09

‎06-16-2020 18:09

Thank you for visiting the Fitbit Community @Hbooty09.

 

I'm sorry to hear that your Fitbit Charge 3 doesn't turn on. Thank you for the information provided and for resetting your Tracker before contacting us.

 

Besides the reset, you can find other troubleshooting steps that might be of help on this article.

 

If you have any question, please don't hesitate to contact us back at any time.

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