Charge 3 faded screen and intermittent vibrations

[jsj224]

About a month ago, my Fitbit Charge 3 screen started getting fainter and fainter to the point I couldn't read it. I tried a factory reset, to no avail. I then changed the clock display in an attempt to have pertinent information visible in the small area where the display was a little stronger. But now, it's entirely unreadable. I kept wearing it at least hoping to track the data, but now the watch is intermittently emitting these strong vibrations for I don't know what reason. They differ from my normal notification settings and got disruptive enough that I can't wear it anymore. It's a bummer as I've only had the watch for 2 years. Any help would be appreciated!

Moderator edit: subject for clarity 

[Hendrixashley]

Mine is doing the same thing minus vibrations. 8 have tried everything to fix it and nothing has worked. And of course warranty is only good 1 year. Nothing is made to last anymore. 

[LiliyaFitbit]

Welcome to the Fitbit Community, @jsj224 and @Hendrixashley.

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling and recommend confirming if you've tried the following:

1. Restart the device: How do I restart my Fitbit device?
2. Long restart:  

• Connect the device to the charging cable.
• While the device is plugged into the charging cable, press and hold the button down for 15 seconds.
• The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration
• The device turns off.
• The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
• Remove the device from the charging cable. The device shuts down.
• Important: Plug the device into the charging cable again.

If the issue persists, I recommend getting in touch with our Support team so they can look deeper into the issue and discuss the options available to you. Click here to get connected with them via chat or phone. You can take a look at this page for more information about the warranty policy.

See you around.

[jsj224]

Thanks, LiliyaFitbit! I did try the long restart. I just kept holding down
on the button for maybe like 30 seconds trying to sense all the different
vibrations. I felt a couple of the initial ones, but was unable to see what
was being displayed on the screen as my screen is pretty much all black
now.

[LiliyaFitbit]

Thank you for your reply, @jsj224.

I appreciate your efforts and the additional details. I recommend getting in touch with our Support team so they can look deeper into the issue and help you with this matter. Click here to get connected with them via chat or phone.

See you around.