Charge 3 faded screen

[Fanny1234]

Screen started fading/not being visible around edges and now across centre of display. Analog watch face almost completely useless. Can hardly see other functions on watch. Tried different watch faces, charging for an hour, making sure charging connections are clean, soft restart, hard restart but nothing works. Fading is getting worse. This is already a replacement pebble, only about one year old. Any suggestions?

Moderator edit: subject for clarity

[Wilkysworld]

Over the last few months my fitbit charge 3 is completely unreadable when I go outside even when it isn't sunny and very overcast, sometimes I can't read the screen inside the house, I have tried everything as you say above but nothing works, don't know what to do next apart from buying a different fitness tracker and if this is what happens to fitbit trackers, may look elsewhere, I have looked the problem up online and it seems to be a common issue

[WilsonFitbit · Accepted solution]

Hello @Fanny1234, @Wilkysworld. Welcome to the community forums. 

I'm very sorry for the experience and thank you for the troubleshooting steps you've tried, for the information and for taking the time to provide your feedback. Please note that any feedback posted in the forums is always welcome as it helps to improve our products, services and overall environment.

It seems that you have followed the recommended tips from this thread and since the issue has persisted, my best recommendation is that you please reach out to our Support Team for further assistance. 

Note that you can contact them through the link provided in the thread or you can click here to get connected. Also, take into consideration that you can contact them through chat or over the phone, but phone wait times are longer than normal, so I recommend initiating a chat. 

Please make sure to explain the inconvenience and make sure to mention the troubleshooting steps you've tried, this way they can assist you from there.

See you around.