Charge 3 faded screen

[Rae9]

Hi

My screen is fading and impossible to see when outside. I’ve tried restarting it and charging it. I used to have the setting on screen display set to Auto but had to change it to normal because the auto would constantly make it too dim to see. 

Moderator Edit: Clarified subject

[KYCATS13]

I am experiencing the same problem.

[mcilroy2001]

Same problem with my charge 4

[CindyMFitbit]

Welcome to everyone! It's great to see you around. 

Thank you for taking the time to report this issue. I appreciate your efforts and the additional details shared. If you haven't done so, I recommend making sure that the Sleep Mode option is disabled on your Fitbit Charge 3. When the sleep mode setting is on:

• Notifications don't cause the tracker to vibrate or the screen to turn on.
• The screen's brightness is set to dim.
• Turning your wrist won't cause the tracker's screen to turn on and you need to press the button. 

To turn off Sleep mode: Press and hold the button, and swipe left to access the quick settings screen. Tap Sleep to turn it on or off. When you turn off the setting, the icon appears dim with a line through it.

@mcilroy2001 You can review the same settings on the Charge 4 to see if that fixes the issue. 

Hope this helps. 

[Anja1000]

I have the same with my Charge 3 but the display is faded to such minimum that I cannot see what I'm doing...

The tracker is 1 year old but I have the impression the display is broken, please advise what to do

Thanks,

Anja

[CindyMFitbit]

Welcome @Anja1000 It's nice to have you on board. 

Thanks for the details shared on your post. If you already reviewed the settings as described above, I suggest performing a restart as listed here. If the issue persists, let's try to perform a long restart. A long restart is different than the basic one and you can complete it by following the instructions below: 

1. Connect the device to the charging cable. 
2. While the device is plugged into the charging cable, press and hold the button down for 15 seconds. 
3. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration. 
4. The device turns off.
5. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur. 
6. Remove the device from the charging cable. The device shuts down.
7. Important: Plug the device into the charging cable again.

Hope this helps. 

[Rae9]

Hi!

I have tried all of the steps above and it is still faded and impossible to see outside. I’ve restarted it and made sure sleep mode was off.

[CindyMFitbit]

Thanks for responding @Rae9. 

I'm sorry to hear that the inconvenience has persisted, my best recommendation is contact our Support Team so they can look deeper into the issue and help you with this matter. You can contact them through chat or over the phone. Click here to get connected. Make sure to mention the steps you've followed, so they can help you from there. 

See you around.